Catholic Charities Community Services · 1 month ago
Senior Director, People Operations & Services
New York, NY
Full-time
Onsite
Director/Executive
$170K/yr - $185K/yr
10+ years expCatholic Charities of the Archdiocese of New York is dedicated to delivering essential services to New Yorkers, and they are seeking a Senior Director, People Operations & Services to lead operational excellence in HR services. This role involves overseeing HR service delivery, building team capabilities, and ensuring compliance while driving strategic initiatives and process improvements for approximately 850 employees.
Health CareMedicalNon Profit
Responsibilities
Oversee daily HR service delivery across recruitment, onboarding, benefits, transactions, compliance, and employee relations
Lead implementation of modernized HR Generalist model with clear service standards and documented processes
Build operational infrastructure including workflows, SOPs, service level agreements, and lifecycle processes
Partner with CPCO and IT/Finance to optimize HR systems and strengthen data integrity
Serve as primary operational problem-solver for day-to-day HR issues
Provide direct supervision to HR functional areas including Talent Acquisition, Generalist Services, Onboarding, Compliance, Benefits, Employee Engagement, and HR Operations
Develop team capabilities in operational excellence, customer service, and problem-solving
Establish clear expectations, performance standards, and accountability structures
Coach and develop HR staff, particularly those advancing into broader Generalist roles
Ensure employee relations matters are handled promptly, consistently, and professionally
Oversee ER case management, coach Generalists and use trend data to identify improvements
Ensure compliance with employment laws, regulatory requirements, and internal policies
Identify and mitigate HR-related risks
Lead operational implementation of strategic initiatives including HR Generalist transition, ATS rollout, and onboarding improvements
Partner with CPCO on program redesign; ensure operational readiness and sustainability
Drive process improvements that reduce friction and strengthen employee experience
Navigate competing priorities and matrixed leadership structures with clarity
Develop and maintain core HR metrics and dashboards
Partner with CPCO and HRIS Administrator to prepare monthly People Snapshot and quarterly People Dashboard
Translate operational data into insights and recommendations for leadership
Represent HR in leadership meetings and cross-functional initiatives
Qualification
Required
10+ years of progressive operational leadership, with substantial experience designing systems, establishing service standards, and developing team capability to sustain high performance
Strong working knowledge of core HR domains: recruitment, onboarding, benefits, compliance, employee relations, and transactions
Experience leading teams through significant operational change or modernization in nonprofit, human services, healthcare, or mission-driven environments strongly preferred
Steady, grounded leadership that brings clarity, calm judgment, and solution-focused dialogue to complex situations
Genuine enthusiasm for operational detail, process discipline, and building reliable systems
Confident partnering with executives while taking full ownership of operational domains
Strong coaching ability with authentic interest in developing team capability
Systems-thinking mindset with ability to see patterns, design sustainable solutions, and navigate ambiguity
Excellent relationship-builder and communicator with credibility at all organizational levels
Commitment to inclusion and to Catholic values of human dignity, compassion, and service (no particular religious affiliation required)
Preferred
Master's degree in HR, Business Administration, Organizational Development, or related field
Experience in complex, multi-site or multi-entity organizations
Familiarity with HR technology platforms; ATS implementation experience a plus
Benefits
Health insurance
Retirement plan
Paid time off
Professional development opportunities
Company
Catholic Charities Community Services
Catholic Charities Community Services offers developmental disabilities, traumatic brain injuries, and chronic illnesses services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.03MKey Investors
Desert Financial Credit Union
2025-12-04Grant· $0.01M
2024-08-20Grant· $0.01M
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