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Rentable · 1 day ago

Customer Onboarding Manager

United States

Full-time

Remote

Senior Level

6+ years exp

Abodo is a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. The Customer Onboarding Manager will lead high-impact implementations of Rentable’s revenue management platform, ensuring customers achieve time-to-value quickly and confidently while managing complex onboarding processes.

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Senior Management

No H1B

Responsibilities

Own and lead end-to-end onboarding for new Daylight customers, from project kickoff through go-live and handoff to the CSM, ensuring a smooth, high-confidence launch

Drive technical and operational readiness, guiding customers through data validation, configuration, integrations, and platform setup required for revenue management workflows

Act as a senior subject matter expert on Daylight and multifamily revenue management concepts (pricing strategy, comps, occupancy/availability dynamics, constraints, seasonality, etc.)

Design, build, and refine scalable onboarding processes—templates, milestones, documentation, enablement artifacts, and customer best practices

Identify recurring friction points in implementation and partner with Product/Support/CS to resolve root causes and improve the customer experience

Manage multiple complex implementations simultaneously, coordinating stakeholders across customer teams and Rentable functions

Set clear expectations and timelines for customers, proactively surface risks, and keep projects moving to completion

Support internal teams with Daylight expertise, including troubleshooting, playbook contribution, and internal enablement

Track onboarding progress and outcomes in CRM/project tools, using data to improve performance and forecast capacity

Qualification

SaaS onboardingRevenue managementProject managementTechnical aptitudeStakeholder managementSalesforceAsanaMultifamily industry experienceCommunicationDocumentation discipline

Required

6+ years in SaaS onboarding/implementation, customer success, or customer-facing technical project management, ideally with complex data products

Multifamily industry experience strongly preferred, especially revenue management, pricing, leasing/operations, or multifamily proptech

Demonstrated success building onboarding or implementation processes from scratch or significantly improving/scaling existing ones

Ability to operate effectively in ambiguity and rapid change—comfortable creating structure where none exists

Strong technical aptitude: able to diagnose data/configuration issues, translate technical concepts to customers, and partner efficiently with Product/Engineering

Proven project leadership skills and experience running multiple concurrent customer implementations

Excellent communication, stakeholder management, and documentation discipline

Experience with Salesforce, Asana (or similar PM tools), and data-driven workflows

Bachelor's degree or equivalent professional experience