DoorDash · 1 day ago
Premium Onboarding Partner (POP), MXO
United States
Full-time
Remote
Entry, Mid Level
2+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Premium Onboarding Partner will be responsible for providing a best-in-class onboarding experience for high-value merchants, building relationships, and ensuring retention through exceptional customer service.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
Work directly with Merchants daily, helping to ensure flawless onboarding experiences
Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
Prioritize and escalate issues in partnership with our teams
Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
Provide a best-in-class service experience to Merchants
Qualification
Required
2 years of experience with account management, customer support, hospitality or in related field
Previous industry experience
College degree or equivalent experience
Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
Proficiency in excel (can perform complex functions)
Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
Experience advocating for customer experience within a team or initiative
Experience in an account management or customer service role
Ability to build relationships
Ability to determine prioritization
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Comprehensive benefits and perks
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase