Technical Support Specialist - Tier 1 jobs in United States
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CUBEX · 1 month ago

Technical Support Specialist - Tier 1

positionScottsdale, AZ
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19/hr - $21/hr

Mashura LLC is the industry leader in Inventory Intelligence for healthcare, providing innovative software and hardware solutions. The Tier 1 Technical Support Specialist will serve as the first point of contact for clients, helping them with software inquiries and troubleshooting hardware issues while ensuring a supportive experience.

Business IntelligenceHealth CareInformation ServicesInformation TechnologyMedicalRetailShoppingSoftware
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Comp. & Benefits

Responsibilities

Deliver exceptional support, every client interaction is a chance to •wow•
Answer calls, emails, and chats with professionalism, clarity, and empathy
Accurately document and update cases in Salesforce and PureCloud with every interaction
Take ownership of support tickets from start to finish, escalating only when needed, with full context
Collaborate with teammates on callbacks, client follow-ups, and shared problem-solving
Provide clear and confident guidance to clients using our software and cloud tools
Prioritize proactive communication with internal departments to ensure smooth resolutions
Manage your workload with a balance of urgency and care, meeting SLAs and response time goals
Recognize when a conversation needs extra care, stay calm, use positive language, and build trust
Follow SOPs for documentation and processes and contribute ideas for improving them
Support team momentum by jumping in when coverage is needed and staying present in the queue

Qualification

Technical support experienceWeb-based applicationsMicrosoft Office SuiteProblem-solving skillsOrganizedEmpathetic listenerCommunicationDetail-orientedTeam player

Required

Comfortable explaining technical concepts to both tech-savvy and non-technical users
A problem-solver with strong logic, creativity, and curiosity
Proficient in navigating web-based applications and tools
Familiar with Microsoft Office Suite
Excellent communicator, written and verbal, with a client-first mindset
Organized, dependable, and detail-oriented, even under pressure
Able to manage your time and tasks independently in a fast-paced, dynamic setting
Empathetic listener who can stay calm, build rapport, and resolve issues effectively
Team player who embraces feedback, adapts quickly, and lifts others up
Always looking to improve, innovate, and find more efficient ways to work

Preferred

Prior experience in a tech support or customer-facing environment

Benefits

Unlimited PTO, plus 9 company-observed holidays
Comprehensive Insurance Offerings (with progressive company contributions)
401(k) with generous Safe Harbor company contributions
Gym membership stipend

Company

CUBEX

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CUBEX is the leader in Inventory Intelligence and automated dispensing solutions for veterinary practices.
dateFounded in 2008
location
Phoenix, Arizona, USA
people-size51-200 employees
web-link
https://www.cubex.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2020-11-13Acquired

Leadership Team

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Matt Simons
Chief Financial Officer
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Chris Hayden
Chief Revenue Officer (CRO)
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Company data provided by crunchbase