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Thomson Reuters · 7 hours ago

Customer Success Manager, HVA - Audit

Eagan, MN

Full-time

Hybrid

Entry, Mid Level

$91K/yr - $169K/yr

2+ years exp

Thomson Reuters is a global information and technology company that provides trusted content and solutions for professionals. The Customer Success Manager will own the post-sale relationship for a portfolio of customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

Responsibilities

Manage post-sale relationships for a portfolio of accounts

Drive product adoption, usage, and customer satisfaction

Monitor customer health and address risks before they escalate

Collaborate with Account Specialists on renewals and upsell opportunities

Conduct regular check-ins and business reviews to align on goals and outcomes

Leverage data and insights to prioritize outreach and inform engagement strategies

Maintain CRM and Customer Success tools for visibility and accountability

Contribute to process improvements and internal initiatives that enhance the CS function

Qualification

Customer Success experiencePublic accounting experienceCRM proficiencyData-driven decision makingCommunication skillsRelationship buildingOrganizational skills

Required

Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)

2-4 years of public accounting (audit/assurance) experience

Previous Customer Success experience, or similar role within a SaaS company

Strong relationship-building and communication skills

Customer-centric mindset with a focus on delivering value

Ability to manage a portfolio of accounts with varying needs

Proficiency in CRM and Customer Success platforms

Organized, proactive, and comfortable working cross-functionally

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

Social Impact: Make an impact in your community with our Social Impact Institute.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off)

Parental leave

Sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement