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Leviton · 6 hours ago

Customer Service Representative I

Fuquay-Varina, NC

Full-time

Onsite

Entry Level

1+ years exp

Leviton is a company that builds innovative solutions for lighting, power, and connectivity. The Customer Service Representative I will provide logistic support for customer service projects, ensuring customer satisfaction through effective communication and order management.

Consumer ElectronicsEnergy ManagementHardwareLightingManufacturingSoftware

Responsibilities

Communicate effectively and professionally with internal and external customers, especially within the phone queue and email while answering customer questions on lead time, pricing and order status

Accept, enter and resolve customer orders and issues accurately and timely

Ability to understand all Network Solution products, Standard and Make to Order. Effectively convey product information and Network Solutions policies to customers (i.e. minimum billing, shipping schedules, returns, etc.)

Initiate solutions and corrective actions for customer issues regarding varying topics (i.e. incorrect data entry, late or incorrect product shipment, pricing, etc.)

Help facilitate the establishment of shipping dates that meet customer needs. Obtain and communicate customer delivery expectations and expedite orders that do not meet those needs

Request engineering support for new item creation, communicate special requirements to manufacturing, and facilitate material substitution

Handle the logistics of Material Returns and Credit transactions

Compile data in various reports utilizing Excel Spreadsheets and Word Documents

Participate in interdepartmental team meetings, provide customer service perspective on new product development, sales and marketing, safety, etc

Complete invoices and billing corrections in Intuitive while handbilling and adjusting order invoices in Oracle. Processes cancellations of orders in Oracle

Assist teams as needed and support the Strategic Account Team logistics to help ensure maximum customer satisfaction

Qualification

Customer service skillsExcelWordMulti-taskingCommunication skillsAttention to detailMathematical calculationsLogistics experienceTeamworkPresentation skills

Required

Excellent customer service skills

Ability to communicate effectively using phone, fax and email with internal and external customers

Attention to detail and ability to handle mathematical calculations surrounding pricing and billing (i.e. discounts, interest, commissions, etc.)

Ability to multi-task and handle a high volume of work in a fast-paced environment

Proven ability to work in a team environment

Proficient in Excel and Word

Presenting information and responding to questions from groups of managers, clients, customers, governmental sources, and the general public

High School diploma or general education degree (GED)

Minimum 1 year of customer service experience preferably in a manufacturing environment

Preferred

AA Degree preferred

Telecommunications, Datacom industry, and Made-to-Order experience preferred

Benefits

Medical, dental, and vision insurance programs

401K plans with employer-matching contributions

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Company

Leviton

Glassdoor4.2

Leviton is a global leader in electrical wiring devices, lighting energy management solutions, networking solutions, security and home automation and commercial data infrastructure products.

Founded in 1906

Melville, New York, USA

5001-10000 employees