Hill York · 6 hours ago
Account Receivable Specialist
Dania, FL
Full-time
Onsite
Senior Level
5+ years expHill York is a full-service commercial air conditioning company that has been providing innovative solutions since World War II. The Accounts Receivable Specialist will play a crucial role in maintaining cash flow and customer relationships by managing accounts, making collection calls, and ensuring timely payments.
EnergyHeating Ventilation and Air Conditioning (HVAC)Renewable Energy
Responsibilities
Take full ownership of assigned accounts to ensure timely receipt of payments, including managing the dispute process and working with internal teams for quick resolution
Make meaningful and productive collection calls, ensuring each call results in a clear action item (payment commitment, resolution of discrepancy, etc.)
Contact customers using the most effective communication method for each account (phone, email, etc.) to achieve results, ensuring outreach occurs before payment is due and continuing follow-up until resolution
Proactively monitor accounts receivable aging reports using provided tools and strategically contact customers to prevent significant aging
Prioritize accounts to maximize collection efficiency and reduce aging balances
Raise issues promptly and communicate potential problems to management so they can be reviewed and resolved quickly
Maintain accurate and detailed notes within the ERP system, including last contact dates, payment status, and follow up dates
Ensure follow-up commitments are tracked and acted upon immediately if payment is not received as promised
Follow up on calls, send notices and statements, and advise on potential risks, or recommend outside collections
Investigate and resolve billing discrepancies or disputes promptly, following the proper escalation procedures
Apply credits, reconcile accounts, and process all payment types (ACH, checks, credit cards) accurately in the ERP system
Manage delinquent accounts and take ownership of assigned accounts, including supporting additional accounts as needed
Collaborate with internal and external departments to resolve discrepancies, investigate historical data, and correct issues such as missing checks, misapplied payments, and incorrect billings
Work closely with management on settlement offers, payment plans, and escalation of true issues requiring intervention
Ensure accuracy of all dollar amounts to be collected and maintain professional communication with customers while balancing collection objectives
Handle customer inquiries promptly and provide exceptional service throughout the collection process
Set up new customers, including D&B checks, Sunbiz validations, and ERP input, and process credit and debit memos as needed
Assist with special projects or other administrative tasks within the department as needed
Provide feedback on ways to optimize and streamline collection processes
Qualification
Required
5-7 years prior collection, cash application, credit experience
Strong communication skills, both written and verbal
Ability to work independently and as part of a team
Proficiency in Microsoft Suite, including basic Excel skills
Experience with an ERP system – Coins or similar
Strong attention to detail and organizational skills
Problem solving mindset for resolving discrepancies and payment issues
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with deadlines and meeting collection targets
Must be able to work in the office every day to ensure timely access to physical payment processing, secure handling of checks, and immediate collaboration with internal departments for issue resolution
Preferred
B2B experience preferred
Familiarity with payment processing systems and bank portals
Benefits
Competitive salary and benefits package
Company
Hill York
Hill York is a full service contractor that offers a full array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Phillabaum
President / CEO
Nikole Dunabeitia
Chief Financial Officer
Company data provided by crunchbase