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Delos Insurance Solutions · 1 month ago

Sr. Systems Administrator

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Delos Insurance Solutions is a technology-forward insurance company focused on the Excess & Surplus market. The Systems Administrator role involves managing the performance and reliability of core business systems, providing IT support, and optimizing workflows to support operational needs.

Computer VisionFinancial ServicesInsuranceInsurTechPredictive AnalyticsProperty Insurance

Responsibilities

Serve as the primary hands-on administrator for HubSpot CRM, Zoom Phone, Google Workspace, Guidewire InsuranceNow, and Delos proprietary portals

Evaluate current workflows and rebuild integrations and automations to improve operational efficiency and user experience

Provide internal IT support including onboarding/offboarding, device management, troubleshooting, and endpoint security

Manage access controls, user permissions, and audit readiness in support of compliance requirements

Collaborate with external vendors and IT contractors to deliver enhancements and maintain high system uptime

Troubleshoot system issues, conduct root-cause analysis, and implement solutions to prevent recurrence

Maintain SOPs, knowledge base content, and change documentation for system enhancements

Monitor and report on system performance, utilization, and scalability risks

Contribute to technology roadmap planning and execution, including feature evaluations and adoption

Protect systems and data through strong cybersecurity and business continuity practices

Qualification

HubSpot CRMZoom PhoneGuidewire InsuranceNowWorkflow automationAPIsIdentityAccess managementDevice managementAnalytical skillsTroubleshooting skillsContinuous improvement mindsetDocumentation skillsCollaboration skillsCommunication skills

Required

3+ years in systems administration, IT operations, or similar hands-on technical role

Direct administration experience with HubSpot CRM and/or Zoom Phone required

Working knowledge of workflow automation, APIs, or iPaaS tools (e.g., Zapier, Workato, Boomi)

Experience with identity and access management, device management platforms, and modern security controls

Strong analytical, troubleshooting, and documentation skills

Ability to collaborate effectively with both technical and non-technical stakeholders

Preferred

Guidewire platform experience strongly preferred

Experience in a regulated environment (e.g., SOC2) or insurance industry experience is a plus

Benefits

Competitive salary plus equity stock options

Flexibility to work from anywhere in the United States

Unlimited PTO, including sick leave and company holidays

Comprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents)

401(k) retirement savings plan

Professional development opportunities and tuition assistance

Company

Delos Insurance Solutions

Delos Insurance Solutions, a pioneering Managing General Agent (MGA), is at the forefront of transforming property insurance in climate-affected regions.

Founded in 2017

San Francisco, California, USA

11-50 employees