SpaceX · 2 hours ago
Manager, Workforce Planning (Starlink)
Hawthorne, CA
Full-time
Onsite
Mid, Senior Level
$130K/yr - $180K/yr
5+ years expSpaceX is actively developing technologies to enable human life on Mars. The Manager of Workforce Planning for Starlink will lead a team responsible for managing forecasting, staffing models, and scheduling for customer support teams, ensuring service level agreements are met while using data to drive decision-making and operational efficiency.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Lead and develop an agile and innovative team of planners and analysts to manage all aspects of the workforce planning program
Develop staffing models that translate highly variable demand inputs into flexible and efficient staffing plans
Partner with the Customer Success engineering team to develop workforce planning tools and applications for our in-house customer support software
Determine and set aggressive goals for customer support service levels, manage project priorities, and ensure they align with overall Starlink program goals
Partner with cross-functional engineering and growth teams to forecast short and long term customer demand for support
Oversee the creation and management of dashboards that track key performance indicators (KPIs), including productivity, response times, queue levels, and staffing levels
Provide actionable insights and recommendations for operational efficiency improvements based on data trends and deep knowledge of frontline support operations
Collaborate with internal recruiting and BPOs to align staffing and performance strategy for a global support operation
Foster a culture of data-driven excellence within the customer support organization
Qualification
Required
Bachelor's degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 8+ years of professional experience in workforce management or capacity planning
5+ years of experience as a workforce planning leader within a technical customer support and/or customer success organization
Experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
3+ years of experience in a leadership role with direct reports
Must be able to work extended hours and/or weekends as needed
Some travel may be required
This role will be based onsite in Hawthorne, CA - remote work not considered
Preferred
Strong project management and self-directed prioritization skills
Experience forecasting and capacity planning for a globally distributed team (with both FTE and BPO headcount)
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
Experience managing a third-party (BPO) vendor that provides customer support services
Strong programming/software fundamentals, including SQL and Python
Experience routinely presenting to and steering executive-level audiences and strategic direction
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2025-12-30
2025-12-29
2025-12-29
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