Apply on Employer Site

Phoenix Suns · 1 month ago

Manager, Network & Systems Operations

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

5+ years exp

Phoenix Suns is part of Player 15 Group that supports various sports teams and events. They are seeking a Manager of Network & Systems Operations to lead a technology team, ensuring operational excellence and strategic alignment while maintaining core infrastructure services.

BasketballFranchiseSportsSports Leagues and Teams

Responsibilities

Lead and develop the network, systems, and integration operations team with a focus on clarity, accountability, and high performance

Provide direction for core systems operations, stepping in during critical issues when needed

Empower team members to own solutions while serving as an escalation point during high-priority incidents

Set infrastructure priorities in coordination with Strategic Technology Operations and Helpdesk leadership

Align team objective with broader organizational goal through intentional planning and partnership

Enforce sustainable change management practices with a focus on risk mitigation and clear communication

Ensure quality documentation and process adherence across systems, hardware, and software

Maintain and improve core infrastructure services including Cisco UCS (FlexPod), Cisco Networking, Aruba Wireless, NetApp, and Palo Alto firewalls

Oversee disaster recovery readiness through robust DRaaS implementation and regular testing

Maintain systems uptime and reliability through proactive monitoring and issue resolution

Build and manage strong relationships with key partners including hardware vendors, MSSP, SOC provider

Partner with Arena Technology to ensure consistent operational reliability across facilities

Qualification

Cisco networkingNetAppPalo Alto firewallsDRaaS solutionsVendor managementChange managementTeam leadershipOperational documentationCommunication skillsCollaboration skills

Required

Proven leader with a strong operational mindset, experienced in guiding infrastructure teams, prioritizing effectively, driving accountability, and delivering results in fast-paced environments

Technically proficient in Cisco networking (routing, switching, UCS/FlexPod), NetApp, Aruba Wireless, Palo Alto firewalls, and DRaaS solutions, with hands-on capabilities when needed

Skilled in vendor management and collaboration, particularly with MSSPs, SOC providers, and infrastructure partners, ensuring strong external partnerships and service delivery

Adept at change management, access control, and maintaining clear, thorough operational documentation to support stability and compliance

Clear, confident communicator who builds alignment, develops team capabilities, and thrives in service-driven settings—sports or live entertainment experience preferred

5+ years of experience leading network and systems operations in enterprise or multi-site environments, with a focus on infrastructure and IT services

Strong leadership background with a track record of owning processes, driving operational accountability, and guiding high-performing teams

Hands-on expertise in Cisco networking (UCS, routing, switching), VMware, NetApp, Aruba Wireless, Palo Alto firewalls, and DRaaS solutions

Skilled in implementing change management, access control, and maintaining clear documentation standards to support security and efficiency

Proven success managing vendor relationships, including MSSPs and SOC providers, ensuring effective and secure service delivery