Marshall Cleaning Service · 1 month ago
Customer Service & Sales Agent
Knoxville, TN 37912
Full-time
Onsite
Entry Level
$16/hr - $19/hr
1+ years expMarshall Cleaning Service is East Tennessee's #1 Cleaning Company, serving residential and commercial properties for both interior and exterior cleaning. They are searching for a creative, self-motivated Customer Service & Sales Agent who will assist in the sales process, maintain customer satisfaction, and handle various administrative tasks.
Consumer Services
Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times
Assist in the sales process and respond to various lead generators quickly and efficiently
Communicate with prospective and current clients, with needed information, in a timely manner
Know our services offered and pricing structure extremely well to be able to answer questions
STRONG emphasis on outbound warm calls
Process and schedule service requests in a timely fashion according to company policy
Ensure customer satisfaction and provide professional customer support
Keeping records of customer interactions, transactions, comments and complaints
Communicate with technicians on a regular basis and oversee route schedules for specific services
Providing feedback on the efficiency of the customer service process and make necessary adjustments
General administrative tasks as needed
Network with clients and other professionals to build sales for your specific service
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Inside sales or call center sales experience with ability to 'close' the sale
Data entry experience
Excellent verbal and written communication skills
Familiarity in Microsoft Office applications including Word, Excel, Outlook
Familiarity with web-based applications and apps
18 years or older
Must have a valid driver's license
Be on time, reliable and consistent
Follow MCS policies and procedures
Work in a team environment (TEAM – Together everyone achieves more)
Preferred
1-2 years clerical/administrative experience
High level of professionalism and confidentiality
Ability to stay calm when customers are stressed or upset
Ability to be flexible given a dynamic and fast-paced work environment
Time management skills including prioritization of multiple tasks and planning techniques
Comfortable using computers - Microsoft Office proficient
Experience working with customer support
Benefits
Dental insurance
Paid time off
Vision insurance
Company
Marshall Cleaning Service
EAST TENNESSEE'S #1 CLEANING COMPANY Marshall Cleaning Service serves residential and commercial properties for both interior and exterior cleaning in the greater Knoxville area.
Founded in 2014Knoxville, Tennessee, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase