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BrightSign LLC · 12 hours ago

Customer Success Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

BrightSign is committed to providing exceptional support and value to their customers and partners. The Customer Success Specialist is responsible for enhancing customer experience and ensuring seamless onboarding and support throughout the customer lifecycle.

Digital SignageElectronicsManufacturingSoftware

Responsibilities

Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support that drives successful deal closures and fosters long-term customer relationships

Guide customers through onboarding, setup, and usage of BrightSign’s cloud-based tools ensuring smooth adoption and experience

Serve as the first point of contact for subscription-related questions, including orders, renewals and account needs, ensuring timely resolution and appropriate escalation to internal teams as needed

Maintain ongoing communication to ensure customer satisfaction, resolved issues, and identify opportunities for value-added support and growth

Support the subscription process and provide expertise around BSN.cloud to support Sales Reps and external customers

Ensure proper documentation and tracking of customer information and engagement activities across internal systems

Identify process gaps or recurring pain points and recommend improvements to enhance customer experience and internal workflows

Provide feedback to Product and Sales leadership based on customer needs and use case trends

Qualification

Customer SuccessCRM systemsERP systemsSales SupportSoftware EnablementProcess improvementDigital toolsProblem-solvingCommunicationOrganizational skillsRelationship building