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Phenom · 2 weeks ago

Senior Director, Global Professional Services (Hybrid/Onsite)

Ambler, PA

Full-time

Hybrid

Director/Executive

$155K/yr - $175K/yr

10+ years exp

Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. The Senior Director will manage key customer project implementations and lead a team of Project Managers to ensure efficient and high-quality implementation experiences for clients.

Artificial Intelligence (AI)Human ResourcesMachine LearningRecruitingSaaSSoftware

Growth Opportunities

No H1B

Responsibilities

Lead a portfolio of customer projects, providing management oversight and directing the planning, scoping, and execution of customer engagements

Exercise consulting skills and a fundamental understanding of HR Technologies, Talent Acquisition, Talent Management practices, roles and challenges in order to provide guidance and best practices and ensure clients achieve their business goals

Recognize, measure, and mitigate risks associated with customer engagements. You must be able to make prudent decisions concerning an organization's time, resources, and personnel to achieve desired outcomes

Develop and communicate portfolio performance to executive leadership

Ensure actions and key deliverables are met and are kept within the defined scope

Understand technical architecture and guide technical decisions required to deliver customer solutions

Be a coach and mentor to your team of Project Managers, supporting them as they guide our clients through the customer onboarding experience

Be the primary point of escalation for customer project issues and drive remediation, working across an array of stakeholder groups

Set performance goals for Project Managers and coach them to help them achieve those goals

Manage key input metrics and related decisions in order to drive progress towards annual goals

Qualification

HR TechnologiesTechnical ArchitectureProject ManagementAgile MethodologyCloud ComputingSaaS PlatformsCustomer Relationship SkillsPMP CertificationTalent Acquisition ExperienceCommunication Skills

Required

10+ years of combined hands-on and management experience to deliver complex software product implementations for high-profile clients

Knowledge of Project Management Methodology and Software Development Life Cycles including Agile and Waterfall

Understanding of Common Web Technologies including SaaS platforms, CMS technologies, Java, HTML, XML, APIs, JavaScript, and CSS. You are not expected to write code, but you do need to understand technical requirements and configurations

High-level understanding of Cloud Computing and hosted applications

Experience with SSO, SSL, URL Structure, and SOAP UI/Testing Tools

Excellent verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences

Direct experience working with Agile SCRUM or Kanban teams

Strong communication and customer relationship skills

Applicants for this role must be currently authorized to work in the Unites States of America. At this time, we are not accepting applicants who require sponsorship, whether now or in the future