Apply on Employer Site

Viaero Wireless · 1 month ago

Bilingual Installation and Customer Service Support Specialist

Fort Morgan, CO

Full-time

Onsite

New Grad, Entry Level

$17/hr - $18/hr

Viaero Wireless is seeking a Bilingual Installation and Customer Service Support Specialist to enhance their customer care team. The role involves scheduling tech visits, supporting installation technicians, and providing one-call resolutions to customer inquiries, while also offering feedback to improve service efficiency.

MobileTelecommunicationsWireless

Responsibilities

Plan daily installation schedule

Troubleshooting, resolving problems and identifying solutions

Document service and installation actions by following up on tickets, selling equipment, providing reports, logs, and records

Assist Installation team by providing requested customer information and support

Explain and change rate plans, features, services, promotions, and usage

Assist customers who have questions about their bill, or who are having issues with their billing

Add or change existing products/plans/features/services for customers (Opportunity to earn bonuses)

Handle customer concerns and requests for general information

Perform other duties as assigned

Qualification

Customer service skillsBilingual (Spanish/English)Technical support knowledgeProblem-solving skillsMultitasking abilityPhone etiquetteSales abilityVerbal communicationAttention to detail