Augusta University ยท 1 month ago
IT Systems Support Analyst
Augusta, GA
Full-time
Onsite
Entry, Mid Level
$52K/yr - $53K/yr
2+ years expAugusta University is Georgia's innovation center for education and health care, training the next generation of innovators and healthcare providers. The IT Systems Support Analyst provides essential technology support for students, faculty, and staff across all campuses, ensuring optimal operations through various technical support tasks.
Higher Education
Responsibilities
Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia
Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations
Functions as liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents
Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations
Functions as liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents
Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application
Fully documents support efforts, ensuring appropriate Service Level Agreements (SLA) are met and services restored as efficiently as possible
Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions
Proactively tests, maintains, and facilitates the usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces
Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures
Champions site-specific coordinated support efforts between regional/clinical campus, AU-IT groups, USG networking, host IT group, or contracted vendors
Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including the appropriate steps to take for after-hours support needs
Participates in the evaluation, recommendation, development, and implementation of reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups
Perform other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university and two years of related field experience OR Associate's degree from an accredited college or university and three years of directly related field experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and seven years of directly related experience and a minimum of two related certifications, i.e. CompTIA A+, or CTS
Must possess and maintain a valid state driver's license
Preferred
Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level)
Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or related field
Experience in a higher education environment
Teaching and/or training experience
Benefits
Health insurance
Dental insurance
Life insurance
Teachers Retirement System (or Optional Retirement Plan)
Earned vacation time
Sick leave
13 paid holidays
Tuition Assistance Program
Company
Augusta University
Please follow https://www.linkedin.com/school/augusta-university, for the latest information on Augusta University.
5001-10000 employees
H1B Sponsorship
Augusta University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (84)
2024 (102)
2023 (75)
2022 (54)
2021 (28)
2020 (51)
Funding
Current Stage
Late StageLeadership Team
Holly Goodson Rubio
Assoc VP, Institutional Research + Chief Data Officer
Michael Casdorph
VP Information Technology & Chief Information Officer
Recent News
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