Bank OZK · 1 week ago
AVP Banking Center Manager (Branch Manager)
Rogers, AR
Full-time
Onsite
Mid Level
2+ years expBank OZK is a nationally recognized leader in financial services with over 120 years of experience. The AVP Banking Center Manager is responsible for effectively managing the banking center, providing leadership, and ensuring high levels of customer service while driving business development and maintaining positive relationships with clients and the community.
BankingFinanceFinancial Services
Responsibilities
Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports
Lead and engage associates in daily huddles to support relationship-building activities
Generate growth that supports the bank’s goals by retaining, growing, and attracting clients
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners
Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts
Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results
Proactively resolve client concerns in a timely, professional, and positive manner
Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank’s security program, policies, and procedures
Ensure regular and effective communication with banking center team members and regional leadership
Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions
Identify and recruit talent to build a highly effective team
Model and champion the Bank’s standards for exceptional customer service
Enthusiastically embrace, support, and model the bank’s values and mission
Display a high degree of integrity, trustworthiness, and professionalism at all times
Regularly exercise discretion and judgment in the performance of essential job functions
Complete all essential training timely
Maintain consistently good punctuality and attendance to work
Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management
Adhere to all Bank policies, procedures, and guidelines
Qualification
Required
Bachelor's degree or commensurate work experience required
2+ years' retail client service and/or business development experience required
Proven achievement of business growth goals and financial targets required
Experience managing, leading and coaching professionals required
Comprehensive knowledge of bank products/services and regulations required
Valid driver's license and good driving record required
NMLS required
Knowledge of retail bank products and services
Knowledge of bank regulations, policies, procedures, and operational standards
Knowledge of business development techniques in a retail environment
Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth
Ability to think strategically and translate goals into actionable, detailed, day-to-day execution
Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives
Ability to demonstrate effective planning and organizational skills in a dynamic business environment
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to communicate effectively both verbally and in writing
Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Skill in identifying client needs to develop and grow business
Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Preferred
1+ year business development management/leadership experience strongly preferred
Benefits
Generous PTO
401(k) matching
Health, dental, vision (and pet!) insurance
Special perks and discounts
Company
Bank OZK
Bank OZK provides banking services including savings account, loans, debit, and agricultural lending.
1001-5000 employees
H1B Sponsorship
Bank OZK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (13)
2023 (10)
2022 (21)
2021 (14)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-07-17IPO
Leadership Team
Eric Munson
Senior Vice President, government and institutional banking
Recent News
2026-01-07
2026-01-07
2025-12-26
Company data provided by crunchbase