Apply on Employer Site

Simon Property Group · 7 hours ago

Analyst, Tenant Account

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

Simon Property Group is a leading real estate investment trust, and they are seeking a Tenant Account Analyst. This role involves engaging with tenants and management to facilitate the application of revenue and ensure timely collections of outstanding amounts due.

LeasingReal EstateRetail

Responsibilities

Responsible for the collection of rents, identification and escalation of tenant issues, maintenance of tenant database, account analysis, account reconciliation and reporting as applicable

Review and analyze aged receivable reports and system information to determine priority of tenant contacts

Perform collection calls for base rents and other charges on assigned accounts pursuant to established department policies and procedures

Provide customer service to both tenants and internal customers including; Leasing, Property Management, Accounting, etc

Accurately record the proper classification of collection status and other associated system identification codes in a timely manner

Prepare interpretation of lease language for review by Supervisor for response to tenant inquiries

Recommend action to management (default, litigation, etc.) for tenants that do not remit payment

Utilizing best available tools, reconcile accounts, including the proper allocation of cash to charges

Prepare reports, which facilitate the collection of aged balances

Perform collection calls/action on tenants identified as High Dollar; Unpaid Current, Prior Month and Three Month Rent delinquencies; Payment Arrangement and Promissory Note delinquencies; and Watchlist

Maintain comments field in CTI Tenant Pursuit Application in accordance with policy

Perform follow-up action on a timely basis to ensure tenant commitments are met

Prepare reports on assigned properties to accurately communicate the status of accounts to management

Identify tenant issues and escalate to Supervisor in a timely manner

Acquire understanding of other departments within the company, including Property Management, Legal, Leasing and Accounting

Identify appropriate application of unapplied cash

Assist in collection efforts on assigned group accounts

Qualification

Accounting knowledgeReconciliation skillsAnalytical skillsCustomer service skillsMicrosoft ExcelMicrosoft WordNegotiating skillsMath aptitudeCollection experienceTyping skillsInterpersonal skillsCommunication skills