SailPoint · 8 hours ago
Customer Success Manager - East
United States
Full-time
Remote
Mid Level
$95K/yr - $115K/yrSailPoint is a company focused on helping customers maximize the value of their products and services. The Customer Success Manager will ensure customer satisfaction and build strong relationships, while also advocating for customer success and facilitating contract renewals.
Enterprise SoftwareIdentity ManagementRisk ManagementSoftware
Responsibilities
Manage the business relationship between SailPoint and assigned customer accounts, responsible for overall success and satisfaction
Provide coaching and guidance to customers on the use of SailPoint solutions for identity management, compliance, role management, and access request management
Develop insights into the challenges faced by customer organizations and provide recommendations based on an in-depth understanding of how SailPoint solves those problems. Proactively share best practices
Monitor accounts for changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence the client’s ongoing use and/or satisfaction with SailPoint’s products and services
Provide strategic updates on customer’s performance to SailPoint Senior Management
Identify new opportunities for expanding SailPoint product/service usage to maximize customer success and SailPoint revenue growth
Ensure maintenance contract renewal. Meeting or exceed renewal and retention targets
Qualification
Required
Bachelor's degree or equivalent work experience
Strong customer-facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
Strong consulting skills. Ability to gather and analyze information and produce strategic insights into customer organizational and technical challenges
Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
Ability to set and communicate expectations; skill in mediating and resolving problems
Must be highly organized and able to prioritize and process several tasks concurrently
Ability to build lasting relationships based on trust
Takes ownership of customer issues and drives to resolution
Proficiency with CRM software
Self-motivated, strong work ethic, creative, customer-centric personality with a genuine commitment to continuous professional development
Benefits
Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution
Company
SailPoint
SailPoint is an identity and access management provider helping organizations deliver and manage user access from any device.
Founded in 2005
1001-5000 employees
H1B Sponsorship
SailPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (35)
2023 (29)
2022 (51)
2021 (20)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$26.08MKey Investors
Thoma Bravo
2022-04-11Acquired
2017-11-16IPO
2014-12-25Series Unknown· $0.25M
Leadership Team
Mark McClain
CEO & Founder
Brian Carolan
Chief Financial Officer (CFO)
Recent News
2025-12-20
2025-12-18
2025-12-18
Company data provided by crunchbase