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DSV - Global Transport and Logistics · 8 hours ago

Warehouse Manager

Clarksville, TN

Full-time

Onsite

Mid Level

3+ years exp

DSV - Global Transport and Logistics is one of the world's largest suppliers of global solutions within transport and logistics. The Warehouse Manager is responsible for supervising operations, managing staff, and ensuring efficient warehouse activities while adhering to safety and quality standards.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement

Effectively keeps senior management and client representatives informed of critical issues that affect the operations

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribes productivity and service goals. Complies with terms outlined in sites operating agreement with the client

Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations

Meets all client specified KPI’s, and complies with Quality system requirements

Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to the Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities

Has overall training and evaluation responsibilities of warehouse staff

Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff

Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs

Trains new staff in assigned duties, or delegate training responsibility to experienced team member. Assesses progress of trainees, and add additional duties as appropriate

Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary

Assigns supervisory duties to experienced team members acting as leads for lower level warehouse staff. Keeps abreast of progress or problems

Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess group’s overall status. Discusses ideas for improvement. Keeps staff informed of new developments

Assists in the physical operations as needed

Delivers results by leveraging the skills of the right people at the right time

Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction

Provides ongoing growth and development opportunities for team members

Provides input and conduct annual performance reviews for team members

Supports adherence to Standard Operating Procedures (SOPs)

Supports and trains team members with adherence to SOPs (corporate and client)

Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology. Develops proficiency in client systems

Manages high level customer service standards for all functions. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required. Attends meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service

Supports the development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse daily for compliance with safety, security, and quality principles and rules. Maintains a clean, neat and orderly work area. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety

Willing to work evenings and weekends as needed

Performs other duties as required

Supervises warehouse associates and team leads

Communicates all problems and questions to manager

Assist the operations/general manager as needed

Follows all safety procedures at all times

Responsible for all equipment, supplies, documents, and materials related to job

Responsible for following all DSV policies and procedures

Complies with all federal, state, and local regulations

Qualification

Warehouse ManagementMHE OperationStaff TrainingMicrosoft OfficeWMS FunctionsCustomer ServiceLeadership SkillsCommunication SkillsOrganizational SkillsAttention to Detail

Required

Must have a High school diploma or general education degree (GED)

3 years' experience working in a logistics/distribution/relevant environment

1 year experience in a supervisory role

Able to operate MHE

Satisfactory completion of a forklift training program

Proficient in Microsoft Office (Excel, Work, and Power Point)

RF Scanners

WMS functions

English (reading, writing, verbal)

Business communication

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products

Strong attention to detail accuracy and accomplish job task in a timely manner

Good organizational and personnel skills

Good communication skills, written and oral

Good leadership, supervision, and planning skills

Able to work flexible schedules, including nights and weekends, as required by the operation

Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise

Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment