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AAA-The Auto Club Group · 7 hours ago

Branch Customer Service Representative - Greenville NC

Greenville, NC

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21.50/hr

AAA The Auto Club Group is a well-established organization providing membership, travel, insurance, and financial services. They are seeking a Branch Customer Service Representative to promote products and services, enhance customer satisfaction, and generate revenue by servicing member needs.

Insurance

Hiring Manager

Kelli Horne

Responsibilities

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products

Generate leads, update members on travel and insurance specials, and provide travel information

Respond to customer inquiries and refer to senior staff or agent when appropriate

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer

Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate

Provide administrative support to the travel and/or insurance sales staff during peak periods

Conduct outbound promotional calls for insurance and/or travel products

Other duties as assigned

Qualification

Customer serviceMicrosoft OfficeMathematical calculationsMulti-taskingEffective communicationTeamwork

Required

High School Diploma or equivalent

Working in a customer focused environment

Providing customer focused service and timely solutions to problems

Microsoft Office applications

Taking personal responsibility in seeking solutions to problems

Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Passion and enthusiasm for working with people

Basic mathematical calculations to accurately perform monetary transactions

Communicate effectively (verbal and written) with others in a work environment

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work under pressure in a high volume, fast paced customer service environment

Work irregular hours including holidays and weekends (may include community events)