Chase · 1 month ago
Client Service Manager II
500 Stanton Christiana Rd, Newark, DE, 19713, US
Full-time
Onsite
Mid, Senior Level
4+ years expJPMorganChase is a leading financial services firm, and they are seeking a Client Service Manager II to enhance their operations. In this role, you will lead a team to deliver exceptional customer service while managing client relationships and implementing anti-fraud strategies.
BankingFinancial Services
Responsibilities
Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service
Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution
Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery
Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals
Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes
Qualification
Required
4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management
Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives
Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution
Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency
Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies
Preferred
Experience in the banking or financial services industry, particularly within a commercial or investment banking environment
Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance
Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions
Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making
A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial IT
2026-01-09
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2026-01-09
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