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Heaven Hill Brands · 3 weeks ago

IT Service Desk Internship

Louisville, KY

Internship

Onsite

Intern

Heaven Hill Brands is offering a paid internship as part of their Summer Internship Program. The Service Desk IT Internship provides hands-on experience in end-user support and IT troubleshooting, contributing to high-quality service desk support and continuous improvement of the IT Support function.

Wine And Spirits

H1B Sponsor Likely

Responsibilities

Work through the IT ticketing system to conduct first-level troubleshooting for hardware, software, and user account issues

Continue supporting and enhancing service desk operations consistent with the work Kurt is currently providing, including improved responsiveness, documentation, and user guidance

Resolve Tier 1 tickets or escalate appropriately using established workflows and helpdesk resources

Install, configure, and test new workstations, printers, peripherals, and software applications

Assist with set up for new employees and ensure proper hardware deployment

Assist with onboarding and offboarding tasks, including account creation, permissions, device configuration, and equipment collection

Support improvements to workflow efficiency and accuracy within these processes

Maintain IT inventory and reconcile accuracy against Intune and other asset management systems

Support Azure inventory projects and environment cleanup tasks

Participate in ticketing system refresh or enhancement projects

Learn service desk reporting metrics and help identify opportunities for improved performance or user satisfaction

Suggest enhancements to processes, documentation, or infrastructure to strengthen the support function

Prepare and present findings and recommendations to internal teams throughout the internship

Deliver a final presentation to the Executive Leadership Team summarizing your project work and key learnings

Participate in developmental workshops, networking opportunities, and cross-functional exposure events

Qualification

Ticketing systemsMicrosoft OfficeIntuneAzureActive DirectoryCustomer service skillsCommunication skillsOrganizational skillsDetail-orientedProblem-solving

Required

Currently a junior or senior pursuing a degree in Information Technology, Information Systems, Computer Science, MIS, or a related field

Familiar with ticketing systems, Microsoft Office, Intune, Azure, and Active Directory

Strong communication and customer service skills

Organized, detail-oriented, dependable, and able to manage multiple tasks

Interested in problem-solving, technology support, and improving user experience

Benefits

Professional development

Cross-functional exposure

Networking opportunities

Facility tours

Intern engagement events

Company

Heaven Hill Brands

Independent. Family-led. Legacy-built.

Founded in 1934

Bardstown, Kentucky, USA

1001-5000 employees

http://www.heavenhill.com/

H1B Sponsorship

Heaven Hill Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)