Zendesk · 6 hours ago
Public Sector Account Executive
Maryland, United States
Full-time
Hybrid
Senior Level
$216K/yr - $324K/yr
5+ years expZendesk is on a mission to power exceptional service for every person on the planet. They are looking for a Public Sector Account Executive to drive growth within the SaaS space by acquiring new customers and nurturing existing relationships.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Directly drive top-line revenue growth through the acquisition of new Public Sector customers and developing strategies to penetrate top tier accounts
Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability
Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships
Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients
Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction
Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages
Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals
Establish and maintain Public Sector executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions
Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution
Negotiate and close complex deals, leveraging a consultative approach, utilizing exceptional communication skills to present compelling business cases and value propositions
Qualification
Required
BA/BS degree or equivalent experience required
A Minimum of 5 years of Public Sector sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President's club membership is a plus
Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages
Experience in managing customer relationships with organizations across a range of revenue scales
History of sales success with VP and C-level executives in Public Sector accounts
Outstanding presentation, negotiation, and closing skills
Experience creating and leveraging territory and account plans
An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth
Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions
Familiarity with key Sales tools such as Salesforce, Outreach, and Clari
Ability to travel to customer locations
Benefits
May also be eligible for bonus, benefits, or related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
CTO
Recent News
Small Business Trends
2025-12-25
2025-12-20
2025-12-18
Company data provided by crunchbase