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Fingerprint · 1 month ago

Customer Success Engineer - EMEA

United States

Full-time

Remote

Mid Level

3+ years exp

Fingerprint is a company that empowers developers to stop online fraud at the source through innovative fraud detection solutions. As a Customer Success Engineer, you will provide personalized support and technical guidance to customers, ensuring their successful integration and use of the company's API products.

Cyber SecurityFraud DetectionSoftware

Growth Opportunities

No H1B

Responsibilities

Guide and assist customers in the seamless integration of our APIs into their web and mobile applications

Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process

Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions

Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues

Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers

Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations

Develop automation scripts for API testing, validation, and monitoring processes

Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively

Create and maintain comprehensive documentation to facilitate self-service support for customers

Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product

Work closely with Customer Success Managers to onboard, retain and grow customers

Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement

Qualification

JavaScriptAPI conceptsAutomation scriptsProblem-solvingSQLAnalytical skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in Computer Science, Engineering, or a related technical field

Proven 3-6 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products

Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts

Solid understanding of API concepts, RESTful architecture, and web services

Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting

Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences

Self-motivated, proactive, and able to work independently as well as collaboratively within a team