Unisys · 1 day ago
Bilingual - English and Spanish Customer Service Desk Agent
Pennsylvania, United States
Full-time
Onsite
Entry Level
1+ years expUnisys is a company that values diversity and inclusion, and they are seeking a Bilingual - English and Spanish Customer Service Desk Agent. The role involves answering complex customer inquiries, providing technical support, and assisting with incidents and requests while collaborating with other teams.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
No H1B
U.S. Citizen Only
Responsibilities
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration
Escalates complex problems to other resolver teams or vendors
Utilizes problem solving and analytical skills to effectively resolve challenging incidents
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries
Qualification
Required
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2 years' experience in area of responsibility
MUST BE BILINGUAL - English and Spanish
MUST be located in SLC, UT
Benefits
Unlimited paid time off
401(k) plan
Comprehensive healthcare
HSA matching
Ongoing learning opportunities
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
2025-12-16
Company data provided by crunchbase