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GE Vernova · 9 hours ago

Customer Success Leader - Americas

United States

Full-time

Remote

Director/Executive

$166K/yr - $248K/yr

15+ years exp

GE Vernova is seeking a Customer Success Leader for the Americas to drive customer experience and outcomes across the region. This leadership role involves overseeing financial metrics and managing both the Professional Services and Customer Success Management teams to elevate customer satisfaction and achieve business objectives.

EnergyEnergy EfficiencySustainability

No H1B

Responsibilities

Ensure high customer satisfaction through quality services and act as the primary contact for regional customers

Manage regional customer relationships and escalations

Collaborate with Global Customer Success leaders to deliver customer outcomes

Partner with sales, customer success, and marketing teams for cohesive strategy execution

Own customer retention and ARR for the region

Identify upsell opportunities and drive continuous improvement

Provide strategic leadership for high-quality customer outcomes

Scale execution within the region for speed and market competitiveness

Work with Sales Leaders, Commercial Solutions Leaders, and Global teams for unified strategy

Leverage internal relationships to enhance business performance

Inspire a ‘one team’ culture and ensure compliance with EHS policies

Drive customer satisfaction, manage escalations, and promote a safe working environment

Lead the evolution of the Regional Customer Success organization and team capabilities

Strengthen the partnership between Sales and Customer Success

Own metrics like billable utilization and cost to serve

Qualification

Customer Relationship ManagementCloudOaaSSaaSLeadership ExperienceOperational ManagementLeanContinuous ImprovementBusiness AcumenTeam BuildingInterpersonal SkillsCommunication Skills

Required

A minimum 15 years of professional experience and At least 10 years of leadership experience managing teams

Proven client engagement capability: unrelenting passion and zeal to engage with customers Passionate about driving change/influence across cross functions and organizational boundaries

Ability to translate strategic direction into tactical deliverables that are readily embraced by organization's tactical layers

Eligible to work in the United States

Travel approximately 30% to 50%, primarily within the US, with some potential trips to Latin America