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Axiom · 1 month ago

IT Support Engineer – L2 | Plant & Infrastructure Support(Independent Contractor on 1099 without anybenefits) – Milwaukee, Wisconsin

Milwaukee, WI

Full-time, Contract

Onsite

Mid Level

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. They are looking for an experienced IT Support Engineer to provide end-to-end technical support across various office environments and plant operations, ensuring optimal service delivery and infrastructure support.

ComplianceConsultingLaw EnforcementLegalProfessional Services

H1B Sponsor Likely

Responsibilities

Provide L2 support for Windows, macOS, and infrastructure services

Troubleshoot and resolve issues related to office systems, fabrication systems, and paint shop floor operations

Offer on-site “feet-on-the-street” network support, including network hardware changes and basic troubleshooting

Support SCCM environments and assist with Microsoft Intune configurations

Ensure timely remediation of vulnerabilities across shop-floor machines and workstations

Manage IT hardware lifecycle, including shipment, returns, replacements, and inventory

Configure, manage, and troubleshoot printers, scanners, and other peripheral devices

Participate in plant leadership calls to provide IT updates and support ongoing initiatives

Attend weekly change management calls and support patching activities

Adhere to operational standards, ITIL processes, and service delivery objectives to support plant infrastructure

Maintain comprehensive documentation for service desk workflows, processes, and end-user procedures

Escalate major incidents or service interruptions to Plant Leadership and the MIM (Major Incident Management) team

Coordinate and support hardware vendors during on-site visits and plant activities

Qualification

L2 supportSCCMMicrosoft IntuneNetworking fundamentalsTroubleshootingProblem-solvingEffective communication

Required

Provide L2 support for Windows, macOS, and infrastructure services

Troubleshoot and resolve issues related to office systems, fabrication systems, and paint shop floor operations

Offer on-site 'feet-on-the-street' network support, including network hardware changes and basic troubleshooting