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Fairmont Hotels & Resorts · 2 hours ago

Leisure Sales Manager

Seattle, WA

Full-time

Onsite

Entry, Mid Level

$80K/yr - $80K/yr

2+ years exp

Fairmont Hotels & Resorts is a historic landmark in Seattle, known for providing luxurious services to its guests. The Leisure Sales Manager is responsible for driving revenue opportunities within the luxury leisure segments, focusing on strategic business development and exceptional client relationship management.

HospitalityResorts

No H1B

Responsibilities

Develop, solicit, and manage accounts across assigned leisure and entertainment segments to meet or exceed annual revenue goals

Identify new business through proactive prospecting, market research, sales calls, and feeder-market travel

Prepare and execute action plans that drive transient and leisure production

Accurately forecast personal bookings, cancellations, and pacing against budget

Build and maintain strong partnerships with travel advisors, consortia partners, wholesalers, production companies, and entertainment accounts

Conduct property tours, site inspections, advisor experiences, and FAM trips to showcase the hotel

Provide timely, professional responses to all client inquiries; ensure exceptional service and follow-up

Support partners with urgent or last-minute needs, including overflow, walked guests, and VIP arrangements

Negotiate rates and services within approved guidelines and prepare written confirmations and sales contracts

Coordinate with Revenue Management and Reservations to ensure timely and accurate loading of contracted rates across GDS, CRS, and brand systems

Monitor Agency360+, production reports, and booking trends to drive strategic decisions

Manage annual Consortia RFP submissions and maintain strong relationships with Virtuoso, Signature, Ensemble, FHR, Internova, and other luxury partners

Ensure accurate representation on consortia marketing channels and collaborate with Marketing/PR on leisure-facing visibility initiatives

Manage entertainment production travel, including rate negotiations, billing setup, confidentiality requirements, and production-specific needs

Coordinate with internal departments to ensure seamless service delivery for cast, crew, and VIP talent

Partner with Revenue, Reservations, Front Office, Guest Services, and Housekeeping to support VIP and consortia guest experiences

Communicate major bookings, trends, and market intelligence to operational leaders to support hotelwide readiness

Represent the hotel at key tradeshows, client events, and sales missions

Engage actively with local and national networks such as PROST, GBTA, HSMAI, and Visit Seattle

Maintain the highest standards of professionalism, personal presentation, and brand alignment in all interactions

Uphold Fairmont and Accor brand standards, including ALL loyalty program initiatives

Maintain compliance with all company policies and participate in required sales and brand training

Perform other related duties as assigned

Qualification

Hotel sales experienceClient relationship managementNegotiation skillsMicrosoft Office proficiencyAnalytical skillsCustomer service commitmentCommunication skillsOrganizational skillsTime-management skillsAdaptability

Required

Minimum two years of hotel or travel industry sales experience

Proven ability to build strong relationships through prospecting, networking, and client engagement

Excellent communication, organization, and time-management skills with strong attention to detail

Able Travel domestically and internationally as needed

Advanced proficiency in Microsoft Office, with strong Excel and PowerPoint skills; experience with Opera Cloud, CRM systems, and GDS tools

Strong analytical skills and ability to interpret booking trends and production data

High level of integrity, professionalism, and customer-service commitment

Proactive, adaptable, and able to manage multiple priorities in a fast-paced environment

Preferred

Luxury experience preferred

Bachelor's degree preferred

Benefits

Employee travel program offering discounted rates in Fairmont and Accor hotels worldwide

Parking and Public transportation discounts

Paid meal breaks with complimentary meals served in our staff dining room

Learning programs through our Academies

Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance

401K Retirement plans with a 4% match for all colleagues

Opportunity to develop your talent and grow within your hotel and across the world!

Ability to make a difference through our Corporate Social Responsibility activities

Fun, elegant atmosphere with amazing colleagues!