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Schulte Hospitality Group · 7 hours ago

Guest service representative - part time

Portland, OR

Part-time

Onsite

Entry Level

1+ years exp

Schulte Hospitality Group is a leading third-party management company in the hospitality industry, seeking an energetic Guest Service Representative to join their team. The role focuses on providing exceptional customer service, assisting guests during check-in, and maintaining an organized front desk area.

Business DevelopmentConsultingHospitalityManagement Consulting

Responsibilities

Greets guests as they arrive, focus on personal recognition

Reviews arrival lists daily and assists in preparing and assembling welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management

Keep front desk area clean and organized

Assisting with lobby activation as needed

Utilize proper procedures when handling guest PPI data

Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival

Attends promptly to guest needs and inquiries

Perform various other duties as assigned

Perform various other duties as assigned to meet business objectives

Qualification

Front Desk OperationsBasic computer skillsEffective communicationCustomer serviceTime management

Required

Minimum of one (1) year in Front Desk Operations

In-depth knowledge of hotel Front Desk operations

Minimum of High School education

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills

Benefits

Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match for eligible associates

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Company

Schulte Hospitality Group

Schulte Hospitality Group is a premier hospitality management and development company, overseeing a global portfolio of more than 240 hotels, restaurants, and other related hospitality ventures with a team of over 10,000 team members.

Founded in 1999

Louisville, Kentucky, USA

10001+ employees