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Jewelers Mutual Group · 3 hours ago

Customer Service Representative

Neenah, WI

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Jewelers Mutual Group is a company committed to supporting the jewelry industry with over a century of expertise. As a Customer Service Representative, you will provide exceptional service to customers, jewelers, and agents through various communication channels, ensuring accurate and timely resolutions to inquiries and claims.

Financial ServicesInsuranceJewelryManufacturing

Comp. & Benefits

Responsibilities

Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care

Responds to omnichannel requests, providing support to customers, jewelers, and agents

Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution

Listen actively to customers to identify their needs and aim for first-call resolution

Utilize dual screens and multiple programs efficiently

Maintains consistency in adhering to all customer service performance metrics

Has a drive to meet goals and continuous professional growth

Opportunity for additional project work

Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment

Qualification

Customer service experienceMicrosoft Office proficiencyMultitasking skillsKeyboarding skillsActive listening skillsPositive attitudeTeam collaborationAdaptability

Required

High school diploma or general education degree (GED) minimum requirement

Proficient in Microsoft Office and Outlook

Proficient in keyboarding and navigating multiple systems and screens simultaneously

Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations

Excels in accuracy, quality, and team collaboration

Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture

Excellent Multitasking and Computer Skills

Demonstrate an ability to display patience, empathy, and active listening skills

Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment