Hewlett Packard Enterprise · 1 month ago
Storage Technical Solutions Consultant
Alpharetta, Georgia, United States of America
Full-time
Hybrid
Mid Level
$63K/yr - $145K/yr
3+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a Storage Technical Solutions Consultant who will provide remote hardware and software support, resolve complex issues related to storage systems, and collaborate with sales teams to identify revenue opportunities.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Remote Hardware/Software Phone and Electronic Support
Admin level OS knowledge; Vmware, Unix Systems (Solaris, HP, AIX, Linux) and Windows
Resolution of complex hardware and software issues related to Storage, SAN and Hosts
Real time remote system review along with detailed diagnostic log review
Coordination of onsite repair
Product defect and compatibility identification and duplication
Elevation management including coordination with Engineering and Product development teams
Technical documentation in CRM and Knowledge Base tools
Knowledge sharing which will include Training, Mentoring and Collaboration with peer support groups
Partnering with Sales Pursuit teams in identification of revenue opportunities
Proactively assist customer in avoiding problem reoccurrence
Flexibility in working hours
Qualification
Required
Remote Hardware/Software Phone and Electronic Support
Admin level OS knowledge; Vmware, Unix Systems (Solaris, HP, AIX, Linux) and Windows
Resolution of complex hardware and software issues related to Storage, SAN and Hosts
Real time remote system review along with detailed diagnostic log review
Coordination of onsite repair
Product defect and compatibility identification and duplication
Elevation management including coordination with Engineering and Product development teams
Technical documentation in CRM and Knowledge Base tools
Knowledge sharing which will include Training, Mentoring and Collaboration with peer support groups
Partnering with Sales Pursuit teams in identification of revenue opportunities
Proactively assist customer in avoiding problem reoccurrence
Flexibility in working hours
Knowledge of Enterprise Storage systems, Storage Area Networks, Network Attached Storage environments and/or Backup Systems and software
Experience with Fiber Channel, Brocade or Cisco Fabric switches and HBA
Highly developed verbal and written communication skills
Highly developed organization skills with the ability to multitask
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Superior customer service skills used in the delivery of remote support
Bachelor of Science or Technical Degree with relevant technical experience
Minimum of 3 years of relevant working experience in similar technologies
Minimum of 3 years working with enterprise level, mission critical customers with complex environments
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
bloomberglaw.com
2026-01-14
Company data provided by crunchbase