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PSECU · 1 month ago

Director of Digital Originations & Onboarding

Harrisburg, PA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

PSECU is a Pennsylvania State Employees Credit Union that has been strong for 90 years, focusing on helping members achieve more. The Director of Digital Originations and Onboarding will lead the strategy for innovative digital experiences that enhance member acquisition and onboarding while ensuring compliance and operational excellence.

BankingFinancial ServicesLendingNon Profit

Responsibilities

Develop and execute a comprehensive digital originations and onboarding strategy that supports organizational growth and member satisfaction

Identify emerging technologies and trends to enhance digital capabilities

Oversee the design and continuous improvement of digital account opening, loan origination, and onboarding workflows

Ensure experiences are mobile-first, frictionless, and compliant with regulatory requirements

Partner with Marketing, IT, Operations, and Compliance teams to deliver integrated solutions

Work closely with vendors and fintech partners to implement best-in-class tools and platforms

Monitor KPIs such as conversion rates, abandonment rates, and onboarding engagement

Use data-driven insights to optimize processes and improve member experience

Ensure adherence to all applicable regulations, including KYC, AML, and privacy standards

Implement robust fraud prevention measures within digital channels

Other duties as assigned

Qualification

Digital banking experienceUX principlesDigital securityRegulatory complianceData analyticsLeadership skillsProject management skills

Required

Bachelors (Required)

8+ years of experience in digital banking, fintech, or financial services, with a focus on originations and onboarding

Preferred

Excellent leadership, communication, and project management skills

Proven track record of leading digital transformation initiatives

Strong understanding of UX principles, digital security, and regulatory compliance

Company

PSECU

PSECU is a not-for-profit credit union that provides personal and business loans.

Founded in 1934

Harrisburg, Pennsylvania, USA

501-1000 employees

http://psecu.com

Funding

Current Stage

Late Stage

Leadership Team

Clifton Van Scyoc

Chief Technology Officer

Gina Seibert, CFA

Chief Financial Officer

Recent News

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Company data provided by crunchbase