Integral Ad Science · 1 month ago
Senior Associate Customer Success Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$49K/yr - $84K/yr
2+ years expIntegral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers actionable data for advertisers, publishers, and media platforms. The Senior Associate Customer Success Manager will partner with Sales to onboard, retain, and grow client accounts, focusing on client health and relationship management to achieve renewals.
AdvertisingAnalyticsBig DataDigital Media
Responsibilities
Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
Build a solid understanding of all IAS products and processes
Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
Prepare regular reporting and data analysis of client activity
Identify risk and work with internal/external stakeholders to build & enact solutions
Attend external meetings and present to clients
Create process and methodology documentation
Develop client relationships to incorporate a deep understanding of client goals
Communicate client needs and act as an internal advocate for owned clients
Adhere to IAS values at all times
Build community within the office and the team
Qualification
Required
Insatiable curiosity
Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
Understanding of online advertising and marketing industry
Ability to learn quickly and grasp different processes and systems
Enthusiasm to work in a fast-paced and demanding environment
Ability to prepare clear and concise client-ready documents
Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
Ability to work independently as well as part of a team
Fluency with Microsoft PowerPoint, Word, Excel
Preferred
2-3 years experience in Ad Tech, agency or brand experience preferred
Experience working in Salesforce is a plus
Benefits
Paid time off
Health insurance (medical, dental, vision)
PPO, HSA and FSA options
401k with employer matching contributions
Competitive compensation
Annual bonus and/or other incentive plans
Company
Integral Ad Science
Integral Ad Science measures digital ad fraud, viewability, safety, and contextual targeting.
501-1000 employees
H1B Sponsorship
Integral Ad Science has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (9)
2022 (12)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$300.75MKey Investors
Sapphire VenturesAugust CapitalAtlas Venture
2025-09-24Acquired
2025-06-18Post Ipo Debt· $30M
2023-12-04Post Ipo Secondary· $154M
Leadership Team
Lisa Utzschneider
CEO
Marc Grabowski
Chief Operating Officer
Recent News
2025-12-25
2025-12-24
Company data provided by crunchbase