Bally’s Corporation · 1 month ago
Host - Executive Casino
Stateline, NV
Full-time
Onsite
Entry, Mid Level
1+ years expBally's Corporation is a global casino-entertainment company with a growing omni-channel presence. The Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills.
CasinoGamblingHospitalityOnline GamesResorts
Responsibilities
Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner
Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business
Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events
Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law
Resolves VIP guest opportunities, conflicts, and complaints on behalf on the Company in a fair and equitable manner
Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability
Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business
Achieves departmental sales and growth goals
Develops in-house invitation lists for special events and other significant hosting events
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels
Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals
Develops and maintains technical skills to maximize use of patron data systems
Establishes a direct line of communication with all service departments for the purpose of caring for high value players
Monitors patron activity and profitability of all assigned VIP players
Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc
Provides assistance at special events as needed. Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts
Provides professional representation on behalf of the Company at internal and external meetings and events
Ensures interactions with internal and external guests follow the guidelines of customer service program
Adheres to all Corporate and local policies, procedures, and operating guidelines
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Qualification
Required
Must be at least 21 years of age
Bachelor's degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience
Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games
Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Must be able to maintain confidentiality and a high level of professionalism at all times
Must have the ability to write reports and business correspondence
Must possess excellent oral and written communication skills
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
Preferred
One (1) year of hosting experience with adequate customer following preferred
Benefits
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Company
Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.45BKey Investors
Gaming and Leisure Properties
2025-09-11Post Ipo Debt· $460M
2025-07-01Post Ipo Debt· $1.1B
2024-07-25Acquired
Leadership Team
Robeson Reeves
Chief Executive Officer
Recent News
Business Standard India
2025-12-16
Providence Business News
2025-12-03
Company data provided by crunchbase