Perficient · 3 hours ago
Lead RedPoint Platform Engineer
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$94K/yr - $171K/yr
3+ years expPerficient is a global AI-first consultancy seeking a Lead RedPoint Platform Engineer to provide specialized technical support for applications built on the RedPoint platform. The role involves resolving complex incidents, managing integrations, and collaborating with various teams to ensure service efficiency and continuity.
ConsultingInformation TechnologyInternetMarketing
No H1B
Responsibilities
Diagnose and resolve critical incidents related to RedPoint
Design, implement, and optimize omnichannel marketing campaigns, create Real Time Layouts of webpage using Redpoint Interactions
Scheduling automations between RPI and RPDM, automate repetitive tasks using scripts or monitoring tools
Perform API integrations with Redpoint
Analyze logs, traces, and system performance
Escalate and follow up with the RedPoint vendor when necessary
Document solutions, procedures, and lessons learned
Support implementations, upgrades, and RedPoint migrations
Collaborate with development teams for integration testing and change validation
Participate in on-call or rotating 24/7 support shifts (as required)
Qualification
Required
Minimum 3 years of experience in a Level 2 or Level 3 technical support role
Advanced knowledge of the RedPoint platform (Data Management, Campaign, Interaction)
Proficiency in SQL databases (Oracle, SQL Server, PostgreSQL) and data segmentation logic
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution
A solid understanding of AI capabilities and limitations including ethical considerations is expected
Experience with monitoring tools, including Splunk and/or Dynatrace
Understanding of networking, REST/SOAP APIs, and integration protocols
Knowledge on various AWS technologies, including EC2, and S3
Scripting skills in PowerShell, Bash, or Python
Analytical thinking and problem-solving mindset
Skilled problem solvers with the desire and proven ability to create innovative solutions
Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments
Future technology leaders- dynamic individuals energized by fast paced personal and professional growth
Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers
Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design
Preferred
Familiarity with AI-enhanced platforms is a plus
Client facing or consulting experience highly preferred
Company
Perficient
Perficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$65.3M2024-05-05Acquired
2024-01-17Post Ipo Equity· $4.44M
2022-10-17Post Ipo Equity· $5.18M
Leadership Team
Ed Hofffman
Senior Vice President, North America Business Operations
Hari Madamalla
Vice President
Recent News
2025-11-10
Dallas Innovates
2025-10-11
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