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Crossbeam · 1 day ago

Senior Manager, Account Success, Commercial

United States

Full-time

Remote

Senior Level

6+ years exp

Crossbeam is a company focused on transforming how companies go to market through partner ecosystems. They are seeking a Senior Manager, Account Success to lead retention and growth efforts for their SMB customer segment, driving operational excellence and strategic direction.

AnalyticsBusiness DevelopmentCollaborationSaaSSales

Growth Opportunities

Responsibilities

Lead, coach, and inspire a team of Account Success Managers (ASMs) across multiple motions - ensuring consistent customer engagement, adoption, and value realization

Own the SMB retention number: drive proactive health management, renewal excellence, and growth with our customers

Drive pipeline generation from the existing base through success-led outbound, usage expansion, and partner-assisted plays

Identify risk and execute retention and expansion plays across accounts, prioritizing customer health and happiness, while building scalable playbooks and success cadences (both automated and high-touch) tailored for the SMB segment

Coach the team to excellence: raise skill levels across communication, consultative selling, and customer management

Celebrate wins and build culture: drive a transparent, accountable, high-energy environment where everyone learns and grows

Implement strong process discipline across renewal tracking, adoption, and risk identification, while representing SMB Success in forecast planning and broader GTM leadership discussions

Collaborate cross-functionally with Sales, Marketing, Product, and Partnerships to align customer lifecycle, renewal, and expansion motions

Qualification

SaaS customer successAccount managementRevenue retention leadershipTeam coachingProcess improvementData-driven decision makingHighly organizedPLG modelsSuccess automation toolsCommunicationCollaborative mindset