Knoxville TVA Employees Credit Union · 1 month ago
Collections Officer I
Knoxville, TN
Full-time
Onsite
Entry Level
$19.50/hr - $21.50/hr
1+ years expKnoxville TVA Employees Credit Union is a not-for-profit, Member-owned financial institution serving the financial needs of its communities. The Collections Officer I will monitor payments, follow up on delinquent accounts, and communicate with members to ensure timely payments while maintaining accurate records.
CommunitiesCreditFinancial Services
Responsibilities
Monitor payments for late and/or delinquency status. Follow up on delinquent and overdue accounts by receiving and initiating phone calls, texts and/or letters
Communicate sense of urgency when speaking to members in reference to their delinquent account
Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date. Document all work including, but not limited to, phone calls and promises to pay to maintain accurate records on accounts
Order appropriate collection letters according to department guidelines
Understand and appropriately apply the Fair Debt Collection Practices Act (FDCPA) in all account communication
Identify and recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval
Perform skip tracing techniques, including but not limited to: reading credit reports, utilizing search engines, social media and vendor systems
Maintain an understanding of Credit Union utilized systems including but not limited to payment and insurance vendor systems
Follow all Credit Union policies, procedures and regulations
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance)
Maintain regular and predictable attendance
Work cooperatively with others
All other duties as assigned
Qualification
Required
High school diploma or equivalent required
Preferred
At least one year collection or credit union experience is strongly preferred
Equivalent combination of education and experience
Experience collecting on multiple loan products strongly preferred
Benefits
Employer-paid health and dental insurance monthly premiums
Accrual of PTO Leave
Employer-matched 401k, 50% match up to 6% of employee contributions
Employer-paid Group Life Insurance and Long-Term Disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid Holidays and Paid Training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay
The ability to help serve your local community through our mindset of People Helping People!
Company
Knoxville TVA Employees Credit Union
Knoxville TVA Employees Credit Union renders financial services for TVA employees community.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-04
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