Aptonet · 1 month ago
NOC Analyst
Washington, DC
Contract
Onsite
Mid Level
4+ years expAptonet is a mission-driven team supporting critical U.S. government operations, and they are seeking a NOC Analyst. In this role, you will monitor network and infrastructure services, perform troubleshooting, and coordinate incident responses to ensure operational readiness.
Enterprise SoftwareInformation TechnologyStaffing AgencyTraining
No H1B
U.S. Citizen OnlyHiring Manager
Nikunj Christian
Responsibilities
Monitor network, systems, and critical services in real time
Perform Tier 1/2 troubleshooting and respond to service alerts
Handle escalations from the Service Desk (tickets, calls, MS Teams)
Coordinate incident bridges and track remediation efforts
Document incidents, updates, and after-action reports
Maintain SOPs and ensure operational readiness
Work closely with Network Engineers, service providers, and leadership during outages
Qualification
Required
U.S. Citizenship Required – Eligible for Public Trust
24/7 Shift Environment (Nights/Weekends Required)
4+ years in IT operations or technical support
Strong Windows support experience + proficiency in MS Office
Hands-on with ServiceNow, Remedy, or similar ITSM tools
Excellent communication, multitasking, and incident coordination skills
Ability to work independently under pressure
Ability to obtain/maintain Public Trust clearance (10+ weeks)
U.S. Citizen, flexible to work 24/7 rotating shifts
Preferred
Prior NOC or Service Desk experience
Reporting and metric-based analysis
Active DOJ Public Trust clearance
Company
Aptonet
Aptonet delivers innovative IoT, operations research, mobility & web solutions along with staffing services with a focus on professionalism.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase