YMCA of Metro North · 1 month ago
Welcome Center Associate
Melrose, MA, US
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hrYMCA of Metro North is seeking a Welcome Center Associate to serve as the primary point of contact for all information inquiries and engage with members. The role involves welcoming individuals, promoting YMCA programs, and managing financial transactions while ensuring a secure environment.
Non-profit Organization Management
Responsibilities
Greets all members, staff and volunteers when entering the building and wishes them well when exiting the building
Learns member’s names and uses them frequently
Promotes the Y mission and cause in all interactions
Conveys basic knowledge of all program areas to members and participants and refers members as appropriate to Y program staff or staff member
Informs and involves members in other Y activities and volunteer opportunities
Connects members to other members with similar wants, needs, and interest to create small communities within and outside of the Y
Readily offers financial assistance in response to every program and membership inquiry
Maintains a balanced cash till and completes shift closeouts
Monitors facility use for members and authorized people only and assures all appropriate paperwork is complete
Maintains confidentiality of all member, employee and volunteer information and files
Be attentive at all times, there is always something to do
Seeks first to understand the other person’s point of view and remains calm in challenging situations
Responds to emergency situations according to YMCA practice and policy
Qualification
Required
Must have superior interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others
Basic math, personal computer skills and experience with standard business software
Must be a minimum of 18 years old
Ability to respond to safety and emergency situations
Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life
Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
Must be able to maintain confidentiality
Ability to handle multiple tasks simultaneously and to prioritize appropriately
Must have effective conflict resolution skills
Ability to attend required trainings and meets outside of regular work schedule
Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility
Current CPR/AED certification or ability to become certified within first 60 days
Benefits
Free YMCA Family Membership (up to 2 Adult Family membership) to be used at any of our branches!
Company
YMCA of Metro North
The YMCA of Metro North is a diverse association of men, women and children joined together by a shared commitment to nurturing the potential of youth, promoting healthy living and fostering a sense of social responsibility in our community.
Founded in 1870
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Ferraro, CPA
Chief Financial Officer
Paul Mantell
Vice President Human Resources & Chief Administrative Officer
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