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Stites & Harbison, PLLC · 3 days ago

IT Help Desk Specialist

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

Stites & Harbison PLLC is a full-service law firm seeking a dedicated and technically proficient IT Help Desk Specialist to join their team. The role involves providing technical support for hardware, software, and network issues, ensuring that attorneys and staff can operate efficiently.

Law Practice

Responsibilities

Provide first and second-level support for hardware, software, and network issues via phone, email, Teams and in-person requests

Troubleshoot and resolve technical problems related to the firm's core applications, hardware and operating systems

Perform routine system maintenance, configuration, and user account management (onboarding/offboarding/password resets)

Document all support interactions, resolutions, and technical procedures clearly and accurately in the ticketing system

Assist with IT projects, hardware deployment, and software upgrades as needed

Maintain a high degree of professionalism and empathy while interacting with users

Qualification

Windows 11Microsoft Office 365Litera DesktopIManageIntapp SuiteZoomTechnical SupportCustomer ServicePrinter SupportCommunication SkillsProblem-Solving

Required

Proficient knowledge of Windows 11, configuration, and troubleshooting

Expert-level support for Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams)

Perform quick support for printers, if necessary, open a ticket with the printer support vendor

Knowledge of Zoom and Teams for activating meetings, troubleshooting sound and microphone problems and helping schedule meetings

Zoom, Apple and Android knowledge

Experience supporting Litera Desktop and its components (e.g., Compare, Create, Metadact). Direct experience with a Document Management System, preferably iManage

Experience providing end-user support for Intapp Time (Time Entry/Billing), Intapp Conflicts (Conflict Checking), Intapp Intake (New Business Workflow)

Proven experience in a professional IT support environment

Exceptional verbal and written communication skills

Preferred

Prior experience or familiarity with legal accounting/billing systems or general accounting principles

A+ or similar industry certifications

Experience in a law firm or professional services environment

Benefits

Competitive salary commensurate with experience.

Comprehensive benefits package (Health, Dental, Vision).

Paid time off and holidays.

Company

Stites & Harbison, PLLC

A full-service law firm representing clients across the United States and internationally, Stites & Harbison, PLLC is known as a preeminent firm managing sophisticated transactions, challenging litigation, and complex regulatory matters on a daily basis.

Founded in 1832