Match · 1 month ago
Trust & Safety Advocate
Dallas, Texas
Full-time
Hybrid
New Grad, Entry LevelMatch Group is a leading provider of dating products across the globe, seeking a Trust & Safety Advocate to protect its user base. The role involves investigating safety issues, handling escalated concerns, and collaborating with various departments to ensure community safety and resolve high-severity issues.
Information TechnologyInternetSocialSoftware
Responsibilities
Investigate and resolve complex escalations related to Trust & Safety and member support
Troubleshoot and resolve bug and app functionality reports in collaboration with Engineering and Product teams
Handle high-pressure situations, gray areas, and policy changes
Communicate and coordinate with various cross-functional partners, including Member Experience, Engineering, Legal, and outsourced teams
Contribute to and own organizational projects, driving process improvements
Escalate member legal concerns to the Legal/Privacy teams
Address member privacy rights and accessibility concerns
Handle escalated billing tasks
Qualification
Required
Basic knowledge of Zendesk and familiarity with similar tools
Ability to understand and summarize complex cases quickly
Outstanding analytical skills and excellent judgment
Highly flexible and adaptable, comfortable with policy and process changes
Ability to multitask and manage large volumes of emails in a fast-paced environment
Outstanding time management and prioritization skills
Quick learner and tech-savvy
Strong attention to detail
Passion for helping people
Ability to use critical thinking and logic to isolate and resolve issues
Solid understanding and background knowledge of high-severity issues with a Trust & Safety focus
Ability to handle and review disturbing content without involving personal beliefs
Bachelor degree or higher or equivalent experience
Benefits
Providing premium healthcare
Mental health support
Emergency leaves
Benefit from a healthy work-life balance in a flexible and welcoming environment.
Access lunch vouchers
A discounted ClassPass subscription.
Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
Join regular social events like breakfasts, lunches, and apéros.
Use our products for free.
Company
Match
Life at Match is an internet company that offers revolutionary technology services.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Margaret Ochoa
SVP, Online Marketing
Recent News
2025-11-11
The Express Tribune
2025-06-30
Company data provided by crunchbase