Hospital for Special Surgery · 2 hours ago
Administrative Office Specialist - Workers Compensation
West Palm Beach, FL
Full-time
Onsite
Entry Level
2+ years expHospital for Special Surgery is a top-ranked hospital for orthopedics and rheumatology, seeking exceptional talent to join their innovative and inclusive environment. The Administrative Office Specialist will be responsible for managing workers' compensation processes, ensuring timely communication and documentation, and providing exceptional customer service to patients and colleagues.
Health CareMedical
Responsibilities
Creates relationships with Carriers and Adjusters to enhance new business referrals
Partners with Physicians and their team members to ensure Florida Workers Compensation documents are filed in a timely manner
Demonstrate ability to prioritize, manage time, and maximize productivity
Is dependable and reliable with coworkers and independent work
Supports the department goals and objectives
Initiates and maintains open, direct and effective documented and verbal communication with colleagues/medical staff and all members of the department as applicable
Responds to emails, and communications/ messages as soon as possible in a professional manner with compassion and understanding
Serve as the first point of contact for workers' compensation patients, providing exceptional customer service and triaging phone calls and inquiries in a courteous and professional manner
Schedule and coordinate workers' compensation appointments, evaluations, procedures, and follow-up visits with attention to detail and timeliness
Verify workers' compensation insurance coverage, obtain authorizations, and manage billing/collections in compliance with relevant guidelines and procedures
Prepare, file, and maintain accurate patient charts and documentation, ensuring confidentiality and completeness of medical and legal records
Collaborate with physicians, case managers, legal representatives, and insurance adjusters to support seamless communication and patient care coordination
Track case progress and follow through with required documentation, reporting, and deadlines to ensure compliance with workers' compensation regulations
Adapt quickly to evolving work assignments and assist coworkers with cross-coverage as needed in a fast-paced, high-volume environment
Escalate urgent or unresolved issues appropriately to supervisors or medical staff, maintaining professionalism and a problem-solving mindset
Maintain sensitivity and cultural awareness when interacting with patients, colleagues, and external contacts, promoting a respectful and inclusive work environment
Consistently demonstrate a positive attitude, strong organizational skills, and computer proficiency in managing daily administrative and communication tasks
Qualification
Required
High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
Two years in a healthcare or related customer service field
Strong computer skills, with proficiency in office automated tools
Effective communicator with all levels of staff, patients and customers
Ability to respond positively to fluctuations in patient flow
Exceptional customer service skills. Superior written and oral communication skills
Ability to maintain a positive attitude in a towards assignments and others in a fast-paced environment
Capacity to multitask and prioritize in the ever-changing environment of healthcare
Ability to work collaboratively with others
Respect for information confidentiality
Ability to show initiative, good judgment, and resourcefulness
Familiarity with medical terminology, and insurance
Preferred
Associates
Knowledge of medical terminology
Self-directed, motivated, resourceful, demonstrates initiative
Experienced user of MS Office Suite applications: Word, Excel, Outlook
Company
Hospital for Special Surgery
Hospital for special surgery is the top ranked new york hospital for orthopedics and rheumatology.
5001-10000 employees
H1B Sponsorship
Hospital for Special Surgery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (20)
2023 (27)
2022 (32)
2021 (18)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
Stavros Niarchos Foundation (SNF)Flare Capital Partners
2023-06-12Grant· $10M
2022-10-25Series A· $21M
2018-07-16Grant· $5.6M
Leadership Team
Tara M. McCoy
Chief Executive Officer, HSS Florida
Bill Donato
Vice President Supply Chain
Recent News
Business Wire
2025-12-17
2025-12-10
Morningstar.com
2025-11-25
Company data provided by crunchbase