Apply on Employer Site

Cartwheel · 3 weeks ago

Senior Manager, Revenue Cycle Management

Cambridge, MA

Full-time

Onsite

Senior Level

$110K/yr - $140K/yr

5+ years exp

Cartwheel is an early-stage company building a new kind of mental health program for kids, aiming to support school staff in providing mental health services. As the Senior Manager of Revenue Cycle Management, you will lead the revenue cycle strategy and manage a team, collaborating with various departments to optimize processes and support the company's rapid growth.

Health CareMental HealthmHealthTherapeuticsWellness

Responsibilities

Learn the ins and outs of Cartwheel's processes and identify immediate improvement opportunities

Become proficient in our key systems (relevant tech stack: Apero for billing, Verifiable and Salesforce for credentialing, Healthie EHR, Cartwheel web app for referral management and school collaboration, Asana for project management, and Slack and Google Suite for communication

Get to know all our data sources and current dashboards; start partnering with the Data team to improve revenue cycle performance reporting

Assess current team structure and develop a strategic roadmap for the next 90 days

Lead and develop a team of 8 RCM professionals, building a culture of accountability and continuous improvement

Partner with the Care Operations team to address "upstream" issues that have "downstream" effects (e.g., capture key patient info at intake to avoid claim denials)

Partner with the Care Operations and School Success teams to improve how we bill school districts for care provided to uninsured students

Partner with the Product and Engineering teams to implement billing automations that reduce manual workflows

Establish and implement strategies for multi-state expansion across payer contracting, credentialing, and licensing

Oversee RCM performance reporting and drive both individual and team performance to support a high Net Collections Rate and other key metrics (e.g., high clean claim rate, low cost to collect, low DSO)

Build scalable processes and evolve organizational structure to handle 2x session volume growth every year compared to prior year

Qualification

Revenue Cycle ManagementBehavioral Health BillingPeople ManagementPayer ContractingCredentialingData ReportingTeam DevelopmentProject ManagementStrategic ThinkingCommunication Skills

Required

You have 5-10+ years of revenue cycle experience

3+ years of people management

You thrive in a world of rapid startup growth

You get stuff done and prioritize outcomes

In the face of competing priorities, you prioritize and move forward without getting stuck

You seamlessly transition between strategic thinking and hands-on operations

You bring deep behavioral health billing experience, with a keen understanding of: reporting dashboards, metrics, and targets; behavioral health license types and billing practices (e.g., incident-to-billing); Medicaid-specific billing opportunities (e.g., collateral calls); building scalable processes that can support rapid organizational growth