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RHP Properties · 2 days ago

Regional Manager

St Paul, MN

Full-time

Onsite

Mid, Senior Level

2+ years exp

RHP Properties is the nation's largest private owner and operator of manufactured home communities, headquartered in Farmington Hills, Michigan. They are seeking a Regional Manager to oversee a portfolio of manufactured home communities in Minnesota, focusing on team management, community appearance, resident satisfaction, and financial performance.

Financial ServicesReal Estate

Responsibilities

Ensure the Community Manager is depositing daily rent collections, pursuing delinquent rents, implementing scheduled rent increases and performing evictions within State and Company guidelines

Hire, train, and motivate the Community Manager to ensure deadlines are met and Company Policies and Procedures are followed. Administer discipline with proper documentation

Demonstrate leadership in corporate attitude, communication skills, and professional appearance. Exemplify strict adherence to company policies and procedures

Make regular and periodic visits to communities; inspect the community grounds, community buildings, and community-owned homes to ensure they are maintained in a clean and presentable manner. Identify any unusual activity, and recommend areas for improvement

Process, approve, and forward in a timely manner all documents related to accounts payable to the Corporate Office

Maintain and approve onsite employees’ timesheets, time-off requests, and records to coordinate accurate compensation and benefits. Communicate new assignments and policy changes to the onsite staff. Inform the HR department, in a timely manner, of any position changes and promotions. Perform staff reviews annually as directed by corporate

Work with the Community Managers in analyzing and preparing meaningful explanation to the monthly budget variance reports (BVR). Analyze monthly BVR to identify unfavorable variances and trends and work with the Community Manager to create an action plan to control, reduce, and eliminate these variances. Assist in the creation of operating budgets

Review and analyze the daily, weekly, and monthly reports and address any incorrect data, inconsistencies or issues you discovered with the Community Manager. Ensure the Community Manager is analyzing these reports and is prepared to explain any issues you discovered and is taking the necessary steps to correct in the future

Assist the Community Manager in managing accidents, emergency situations, and immediate mechanical needs and ensure the proper reports are submitted to Corporate in a timely manner

Remain aware of safety issues and administer constant corrective measures to ensure a safe working and living environment of all residents and team members

Ensure all information is entered accurately and completely into the management software within a timely manner

Understand the market by performing regular market studies in which communities are located to develop marketing strategies that will increase the number of revenue-producing sites. Ensure the promotions are in line with the marketplace

Respond to customer complaints in a timely manner

Assist with correspondence of third parties including but not limited to lenders, insurance carriers, agents, etc

Offer recommendations on improving the financial performance of the property to the COO and manage the implementation of the approved recommendations

Always stay focused on retention. Physical Move-Outs are a top priority always. Work with CM’s to ensure they are selling the benefits of our listing program and that they are tracking the current FSBO’s

Qualification

Multisite managementFinancial analysisCustomer serviceMicrosoft OfficeTeam buildingLeadershipCommunication skillsProblem-solving skillsConflict management

Required

A minimum of 2 – 5 years of multisite management experience required

HS Diploma or GED required

Exceptional customer service skills

Valid operator's license, access to a vehicle, and the ability to travel to between communities

Proficiency in Microsoft Office, specifically Word, Excel, and Outlook

Management Skills: Team Building, Coaching, Decisiveness, Leadership, Motivation, Planning and Organizing, Decision Making, and Conflict Management and Resolution

Strong communication and problem-solving skills

Understanding of financial statements and financial analysis

Experience with structured reporting, deadline criteria, market surveys and rent increase notice deadlines