NYISO · 1 month ago
Configuration Engineer (Salesforce)
Rensselaer, New York, United States
Full-time
Onsite
Senior Level
$78K/yr - $131K/yr
5+ years expThe New York Independent System Operator (NYISO) manages the efficient flow of electricity and applies cutting-edge technology to operate a reliable electricity system. They are seeking a Configuration Engineer (Salesforce) primarily responsible for Salesforce platform administration and support, ensuring system integrity and optimal performance.
ElectronicsEnergy
Responsibilities
Support existing customer portals and maintain access/functionality for users
Administer and configure connected apps supporting the Salesforce platform
Oversee day-to-day operations for Salesforce and connected applications, including systematic patching and upgrades to maintain a secure environment
Monitor data quality and integrity within Salesforce, identifying and resolving data issues
Establish and communicate Salesforce platform standards, policies, and procedures
Provision and control user permissions and privileges
Create and maintain reports and dashboards to provide insights into platform performance and usage
Maintain and test platform backup and recovery plans
Participate in internal/external audit reviews to validate proper controls and compliance
Work closely with Salesforce Admins, Software Engineers, QA analysts, and business end users to gather and understand requirements
Configure Salesforce using native tools (Flows, Email Alerts, Lightning App Builder) to meet business needs and improve user experience
Create and maintain custom objects, fields, formulas, validation rules, workflows, and approval processes
Develop and maintain APIs for system integration
Participate in ongoing IT strategic planning with a primary focus on Salesforce platform technologies
Support internal custom software applications as needed
Contribute Python scripting for power systems engineering tools (willingness to learn is sufficient)
Participate in code reviews, testing, and deployment of software solutions
Collaborate with team members to design, write, execute, and automate tests for software projects
Develop and maintain tools for testing
Monitor and manage incidents and problems within platforms, ensuring timely resolution
Provide ongoing support and training to Salesforce users, troubleshooting issues and implementing enhancements
Stay current with Salesforce updates, new features, and best practices; recommend and implement improvements
Demonstrate initiative, ownership, and accountability for tasks and team objectives
Thrive in a collaborative, team-oriented environment that values mutual respect, open communication, and shared success
Exhibit curiosity, a growth mindset, and eagerness to learn and improve
Communicate clearly and effectively with technical and non-technical stakeholders
Embrace feedback and contribute to a culture of continuous improvement
Support teammates by sharing knowledge, mentoring others, and celebrating team achievements
Maintain a customer-focused attitude, ensuring solutions meet business needs and enhance user experience
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field from an accredited university or college
Minimum 5 years of experience as a Salesforce Administrator
Strong understanding of Salesforce architecture, APIs, security, and data modeling
Ability to read, analyze and interpret common scientific and technical documents
Ability to effectively present information in one-on-one and small group situations to market participants, department managers and other employees
General level of competency in Windows operating environment using MS Office applications, such as Word, Excel, Access, and PowerPoint, e-mail, and internet programs
Preferred
Salesforce Administrator and Administrator certification preferred but not required
Proven experience in software development using Python, Kotlin, or Java is a plus
Experience in the energy industry or with NYISO systems is a plus
Benefits
Competitive salaries
Comprehensive benefits package
Innovative reward programs
Company
NYISO
Reliably managing NY’s power grid & energy markets
501-1000 employees
H1B Sponsorship
NYISO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (36)
2023 (23)
2022 (26)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Richard J. Dewey
President & CEO
Recent News
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