Securitas Technology ยท 3 hours ago
Program Manager, Global Clients
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$106K/yr - $123K/yr
10+ years expSecuritas Technology is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses. As a Program Manager, you will manage programs for Fortune 1000 and enterprise customers, ensuring high levels of service and customer satisfaction while coordinating across multiple geographies.
Physical SecuritySecurityVideo
Responsibilities
Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction
Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans
Using internal systems, and interaction with field operations, assure appropriate resources are applied and scheduled
Interfaces daily with Management in Sales, Service, and Headquarter Field Support
Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support
Review workload regularly to ensure team is right sized, plan resource requirements for future opportunities identified by the Account teams
Directly contact / interface with customers when required
Influence process excellence team to assist in delivery process development and revisions to meet current business environment
Create strategy and update project best practices/ processes and support procedures/requirements
Provide support in achieving account profitability goals
Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective, and quality customer service and installation support through multiple service branches and/or multiple service areas
Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues
Forms and maintains databases where necessary of nationally provided commodities
Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified
Create and maintain reporting dashboard to client, and present project, service and initiative conditions, weekly and monthly as well as regular business reviews, Quarterly/Annually
Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders
Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc
Ensures that the project team is trained on policy, standards, and procedures and those they are practiced in everyday project activities
Qualification
Required
Electronic Security Integration Experience
10 years Project Management experience in security integration or a related field
Proficiency with MS Outlook, Word, and Excel
Understanding of construction processes and project flows in construction
Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc
Demonstrated record of team management skills
Successfully managed National Accounts
Excellent verbal and written customer communication skills
Strong technical skills and understanding of technology such as software, networking, and systems development
Very detailed and organized
HS Diploma/GED required
Preferred
College degree in business or related field preferred
Previous experience and familiarity with standard concepts, practices, and procedures within purchasing field preferred
Benefits
Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday, and sick time
Educational Assistance
Exceptional growth opportunities
Company
Securitas Technology
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.
1001-5000 employees
H1B Sponsorship
Securitas Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Sara Rios Rivera
HR Business Partner
Recent News
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