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The Scion Group · 4 hours ago

Assistant Community Manager

Bloomington, IN

Full-time

Onsite

Entry Level

1+ years exp

The Scion Group is a leading owner, operator, and advisor of student housing, aiming to redefine student living. They are seeking an Assistant Community Manager to assist the General Manager in maintaining operational and financial performance, while providing leadership and support to the onsite team.

Real Estate

No H1B

Responsibilities

Provide leadership and coaching for staff performance and foster a positive and productive team environment

Assist with attracting, hiring, retaining and training exceptional team members

Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies

Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts

Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies

Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances

Assist with planning and leading the team in executing successful annual Turnover processes

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting

Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully

Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service

Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments

Assist with conducting inspections and walk vacant apartments/bed spaces monthly

Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards

Coordinate work order requests with appropriate staff or vendors

Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable

Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end

Post and collect damage charges from quarterly inspections

Assess damage at move-out to calculate required charges and prepare final billing or processes refunds

Manage all customer sales interactions, both personally and through directing team members in alignment with company standards

Perform weekly market surveys

Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities

Manage promotional material and property incentives meeting marketing and concession budget

Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues

Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property

Manage all escalated resident concerns and account matters in a timely manner

Qualification

Property Management SystemsCustomer ServiceAccount ManagementFinancial PerformanceDetail OrientationSales ManagementCommunication SkillsTeam Leadership