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Gateway Fiber · 15 hours ago

IT Manager

O'Fallon, MO

Full-time

Onsite

Senior Level

7+ years exp

Gateway Fiber is a locally owned internet service provider dedicated to improving communities through better internet access. The IT Manager will oversee the IT team, manage desktop support, and provide operational leadership while ensuring the stability and growth of the organization through effective IT management and collaboration with various teams.

InternetReal EstateResidentialWireless

Hiring Manager

Kaylee West

Responsibilities

Manage distributed IT team based in multiple states responsible for desktop support, staff onboarding/offboarding, systems monitoring, alarming response & resolution, trending, capacity planning, systems deployment, software deployment, etc

Contribute to policies and planning such as disaster recovery planning, OPSEC policies, etc

Implementation of security tools, policies, and procedures

Identify and manage ongoing IT Team training programs for internal team skill advancements

Routine IT equipment ordering such as laptops, etc

Provisioning, configuration, and Management of Microsoft 365, Entra, Azure, Intune, etc in support of IT initiatives within the Enterprise across multiple Microsoft 365 tenants

IT Team Ticketing SLA

Handle escalated tickets

Monitor system performance, resource utilization, and trending to inform capacity planning

Manage Enterprise Firewalls utilizing Meraki and FortiGate solutions

Manage Enterprise Systems Application provisioning and assignment

Assist with Enterprise Systems Application planning and deployment

Coordinate with DevOps and platform SME teams as needed

Manage multiple Azure, Hyper-V and VMWare clusters

Configuration and verification of systems backup and recovery

Other Enterprise IT Duties as assigned by supervisor

Qualification

Microsoft 365Linux AdministrationTeam ManagementActive DirectoryAzureVMWareLAN NetworkingVPN NetworkingDesktop Hardware MaintenanceCommunication Skills