American Red Cross · 2 months ago
Lab Services Procedure & Training Document Developer
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $120K/yr
7+ years expAmerican Red Cross is the world's largest humanitarian network, providing vital services to millions. The Lab Services Procedure & Training Document Developer will lead the analysis, design, and development of business processes to support a new Blood Management System, focusing on process improvements and compliance with regulatory standards.
Health CareHumanitarianNon ProfitTraining
Responsibilities
Lead Task analysis activities (aka process improvements and gap analyses between current processes and the desired to-be state), design new complex Lab Services (IRL and HLA) processes and procedures for Lab Services execution staff, and lead transition planning
Develop written procedures and training documentation for Lab Staff including collaborating with training development vendor, CGS
Develop User Validation plans and lead UV events (as required)
Support the business unit process re-engineering plans
Support implementation activities
Support clinical laboratories performing blood grouping, typing, tissue testing, and cross-matching for transfusions
Provide direct patient care services aligned with clinical practice and under the direction of a medical director
Conduct compatibility testing for organ and bone marrow transplants
Diagnose and manage HLA-related diseases
Ensure patient and donor samples are uniquely identified and tracked throughout testing
Document test results in compliance with regulatory requirements
Perform tests and interpret results using approved, licensed kits per applicable regulations
Select, design, validate, and maintain automated systems to support testing functions
Develop and maintain procedures that uphold accuracy and regulatory standards
Evaluate application and process changes objectively, using a lean engineering approach to drive future-focused improvements
Identify opportunities for efficiency and innovation without institutional bias
Qualification
Required
Bachelor's degree in Medical Technology, Science, Business, Engineering, or a related field
Six Sigma certification highly desired
Minimum 7 years of related experience or an equivalent combination of education and related biomedical experience
Experience working in an agile environment, with iterative review and documentation updates
Proven ability to manage tasks across cross-functional teams and departments
Prior experience working in a 100% remote environment, collaborating effectively via Teams and SharePoint
Proficient in Teams sites and SharePoint using shared files (not local storage)
Highly skilled in MS Word (templates), PowerPoint, Visio, and related tools
Strong problem-solving and analytical skills, including experience working with and analyzing large data sets
Excellent verbal and written communication skills; able to convey changes clearly to diverse audiences
Ability to work under stringent deadlines and adapt to evolving priorities
Available to travel for user validation events during the project (typically 5–7 business days per event)
Ability to work East Coast hours as needed
Preferred
Familiarity with Instructional Design Development (IDD) format and SmartSolve (a plus)
Will receive training in System 3 (Quality) as a Process Design Specialist for Procedure and Training Documentation Development
Benefits
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Company
American Red Cross
American Red Cross is a humanitarian organization whose purpose is to meet the immediate disaster-caused needs of people and communities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$43.31MKey Investors
Kia MotorsAvista foundationAmerican Water Charitable Foundation
2025-05-12Grant
2025-04-21Grant· $0.01M
2025-04-17Grant· $0.01M
Leadership Team
Mary J. Barneby
Regional CEO American Red Cross Greater New York
M
Michael Scherer
Information Technology Service Desk
Recent News
2026-01-06
2026-01-05
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