EquipmentShare · 4 hours ago
T3 Technology Support Associate I
Kansas City, KS
Full-time
Onsite
Mid Level
3+ years expEquipmentShare is a company on a mission to transform the construction industry through innovative technology and exceptional customer support. The T3 Technology Support Associate I will be responsible for providing outstanding service to internal and external customers, ensuring their inquiries are handled efficiently and professionally.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Perform job duties in accordance with EquipmentShare's vision, mission, and values
Provide excellent customer service for EquipmentShare's customers with clear answers to inquiries and appropriate referrals, as needed
Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner and within established quality and service standards
Establish and maintain professional working relationships with internal and external customers and co-workers
Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the right solutions
Manage time effectively to ensure productivity levels and turnaround times are within established service standards
Utilize product knowledge to offer efficient and effective technical support and decision-making in the process of troubleshooting the T3 Platform for internal and external customer inquiries
Utilize appropriate resources to ensure work is completed efficiently and within established service standards
Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times
Enhance industry and technical knowledge through actively participating in learning and growth opportunities
Work collaboratively with co-workers to achieve departmental and company goals and standards
Perform other duties and responsibilities as assigned
Qualification
Required
A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience
Strong organizational skills with attention to detail and accuracy
Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers
Excellent verbal and written communication skills
Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
Ability to acquire new skills in a proficient manner
Accept responsibility for actions when necessary and learn from mistakes
Ability to be flexible - adapt to change in a positive manner
Ability to work quickly and think logically, especially under pressure
Ability to reason with difficult and/or upset customers in a courteous and professional manner
Excellent phone handling, negotiating and active listening skills
Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole
Must possess a professional yet enthusiastic and friendly demeanor
Ability to maintain a high level of confidentiality on sensitive topics
Ability to use diplomacy and tact when handling problems
High-school diploma at a minimum
At least 3 years experience in a customer service role, preferably in a contact center or multi-channel communication environment
Ability to read and comprehend basic/complex communication in written or verbal sources
Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure
Preferred
Associates Degree or above is highly desired
Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays 401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2025-12-29
2025-12-24
Company data provided by crunchbase